I applied on the 8th Nov to an O2 Retail Advisor position. I was invited to complete online assessments, although I did not finish it completely, I received an email that I was successful and to look out for an email to schedule a telephone interview. The telephone interview was 2 days after and it was literally a 5-minute screening, asking if I like working in a team, explain a time when you had to achieve a target, availability. Very simple and basic questions. The lady on the phone said that I have passed this stage and that she would like to put me forward for a face to face interview on the following Monday. I went to the interview and the store manager was asking me a lot of questions, just to get to know me as a person and we did a short role play. After that, the manager was writing all my answers on a tablet and told me he will send this to the recruiter and to expect an email or phone call in the next few days. I ended up receiving the phone call after a few hours that I was successful and received a verbal offer. Just a word of advice, mainly be yourself and try to make your answers customer needs-related or you could refer to educational experience, but they want to know about your personality and how you would fit in also.

Applied for the role through indeed, had an e-mail asking if I wanted to phone interview, said yes, picked a time, next day had that. Passed that, had a face to face, two days later had a call asking when I can start.