I applied online. The process took 3 weeks. I interviewed at The AA (Royal Tunbridge Wells, England) in Jun 2021
Interview
5 Questions:
- Why this role/what qualities and skills previously obtained are transferrable for this role? Do you think this is a good fit?
- Communication question
- How would you handle a stressful situation
- How would you deal with an angry customer
- How would you get relevant details for an enquiry
+ All questions needed to have an example related to previous experience
10 Minute Role-play - Dealing with a nervous customer. Basically just need to show empathy, listening skills, be polite and dictate the flow of the convo
Interview questions [4]
Question 1
Can you explain a time where you have had to quickly identify revelant info to complete a task?
I applied online. The process took 2 weeks. I interviewed at The AA (London, England)
Interview
Very chilled interview process, where you have 1 person interviewing you while someone else sits in just to take the notes, all done remotely as the position is remote. asks the normal interview questions and then you have a 2nd part where you act out a scenario but your given the details before you interview
Telephone interview lasting 20 mins. Competency based questions. Invited for virtual interview. Met the team leaders. Introducing ourselves then doing a role play with the team leader allocated to us. Also answered competency based questions such as give us a time when you had a difficult customer and how you solved the situation.
Interview questions [1]
Question 1
Give us a time of when you have excellent customer service
I applied online. The process took 2 weeks. I interviewed at The AA in Aug 2022
Interview
Telephone interview initially to take basic details and have more of an informal chat about the job than a face to face for approximately an hour. Telephone call and emails to confirm offers after references have been checked
Interview questions [1]
Question 1
Lots of customer service based questions. Eg, ‘tell me about a time where you have dealt with a vulnerable customer’, ‘how would you deal with a customer that is upset or complaining’
