I applied online. The process took 3 days. I interviewed at The Emirates Group (Athens, Athens, Attica) in Oct 2019
Interview
Open day was very crowded, about 30 of us proceeded to a personal interview after multiple rounds. The personal interview was about 1 hour, where we were asked about our previous employment experience and had to show problem solving and customer service experiences. Overall there were about 15 questions and you had to talk about very specific scenarios. The best thing is to be natural and try not to be stressed, which is not the easiest thing to do if you really want the job.
Interview questions [1]
Question 1
Questions were about: describe a problem with a customer and how you solved it, describe a time you had a conflict with a team member and what you did about it, was there a time you disagreed with your employer and what did you do, did you ever have a new idea and how did you implement it, was there a policy you disliked and what was your attitude about it.
I applied online. I interviewed at The Emirates Group (Dubai)
Interview
They hold big interview days; which start with a presentation about Emirates and the job role, then they go through the entry requirements which is usually followed by a break where people usually leave if they don't fit. We are given numbered name label stickers when we come back and have to stand up to introduce ourselves as well as giving an answer on a question (which on my interview day was 'Which celebrity would you most like to see/serve on a flight?'). After everyone has stood up and introduced themselves, we go to break again, after which the interview day leader calls out the numbers of those continuing with the process (because some people are cut and sent home). There is then a group task which you are given to solve, and then give a group presentation about - followed by another break, after which more people are cut again. Then whoever is left at this stage has to be weighed and measured (height), as well as complete an english literacy test, to make further cuts before the actual interview stage. Then if you make it to the end, you have a twenty minute in-person/online interview (I think its meant to be in person but my interviewer had to leave early, so she handed over half to be completed by a colleague in Dubai over videocall). The interview is standard about 20 minutes and quite friendly
Interview questions [1]
Question 1
Describe a time you delivered excellent customer service.
I applied in-person. The process took 1 day. I interviewed at The Emirates Group (Dubai)
Interview
1.Introduce myself in front of everyone (only name, nationality, and service experiences + my favorite destination)
2.Team discussion + Team Presentation in front of everyone.
3.Final Interview
After two or three days, I got a call from the company. But another applicant got a call after two weeks.
Interview questions [1]
Question 1
1. Describe the best service that you provide your customer.
2. Describe the most challenging time at work.
2.What is your best quality?
The interview takes place in several stages over two days. The first stage is a presentation of the company, followed by questions. Then there are group activities and individual face-to-face interviews. They also check your height. The next day there is another individual interview with a medical check.
