Senior Customer Service Representative applicants have rated the interview process at Touchstone Communications with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Service Representative roles take an average of 4 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Touchstone Communications overall takes an average of 6 days.
Common stages of the interview process at Touchstone Communications as a Senior Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
IQ intelligence test: 14%
Group panel interview: 14%
Drug test: 14%
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I applied online. The process took 5 days. I interviewed at Touchstone Communications (Islamabad, Islamabad) in Jan 2011
Interview
I applied online and within two days they called me from their Hr division. The representative took my telephonic interview asked if i am interested in working at night after which i was told to show up for an interview. The interview panel was waiting for me in the conference upon my arrival i was greeted and told take a seat. the first question i was asked was to tell them something about my self and then how much experience i have or if given a job how would i justify my position and most importantly why would i want to work for the company itself.
Interview questions [1]
Question 1
Why do you want to work in a contact center ?
why should we hire you ?
I applied in-person. The process took 2 days. I interviewed at Touchstone Communications (Islamabad, Islamabad) in Mar 2008
Interview
The hiring practices entails HR scrutiny, one-on-one Team Leader's interview, one-on-one interview with the manager and finally one-on-one with a panel of directors. If selected, the interview ends with a drug test.
The appreciated attributes to work in an outbound call center: self derived motivation and threshold of getting the job done with given tools.