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      Uncommon Goods

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      Related searches: Uncommon Goods reviews | Uncommon Goods jobs | Uncommon Goods salaries | Uncommon Goods benefits
      Uncommon Goods interviewsUncommon Goods Seasonal Customer Service Representative interviewsUncommon Goods interview


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      Seasonal Customer Service Representative Interview

      Nov 19, 2020
      Anonymous Interview Candidate
      Declined offer
      Positive experience

      Other Seasonal Customer Service Representative Interview Reviews for Uncommon Goods

      Seasonal Customer Service Representative Interview

      Sep 28, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Uncommon Goods in Nov 2020

      Interview

      Extremely professional and friendly interview. Was asked basic questions about customer service. Had to complete two assignments beforehand that were very easy. Absolutely love the company and everyone was welcoming. Unfortunately I had to decline as the hours did not match with my schedule. Hope to work for this company in the future!

      Interview questions [1]

      Question 1

      How do you handle a frustrated customer?
      Answer question
      avatar
      Uncommon Goods response
      5y
      Thank you for applying to our position. We appreciate you taking the time to share your experience with us. We are pleased that you received a professional and positive experience from our team as we strive hard to ensure that each candidate receives this same experience. If the hours are more agreeable for your schedule in the future, we welcome you to apply for an opening again. We appreciate your interest in joining our team.

      Application

      I interviewed at Uncommon Goods

      Interview

      I was given a test, but I did mess up some parts due to kind of not trying to run out of time. I always applied to uncommon goods, but it seems like it's a tough interview process just to make $21/ an hour, and the position is only 3 months long, they seem to want you to not make any mistakes at all. I see nothing but bad reviews from former, current, and candidates. Good luck with your perfect candidates who have the same skill set as me.
      4
      avatar
      Uncommon Goods response
      3y
      Thank you for your feedback and the time you devoted to the interview process. We receive over 1000 applications for almost every seasonal Customer Service role and do not get the opportunity to speak with everyone, even those who are qualified, before filling a very limited number of openings. That being said, we use assessments to verify applicants' at-home tech setup, written communication, logic reasoning in common customer service situations, and their ability to deliver support that is both high-quality and timely. We utilize those test results to remain equitable and efficient in our hiring process. Best of luck in your search and thank you again for your feedback. Manager, Talent Acquisition Uncommon Goods

      Seasonal Customer Service Representative Interview

      Mar 19, 2020
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Uncommon Goods (New York, NY) in Nov 2019

      Interview

      The Recruiting Team informed me that the process could last 2-4 hours and would be conducted at company headquarters located within the Brooklyn Army Terminal in Sunset Park. A group interview was conducted with about 20 other applicants followed by an assessment and then one-on-one interviews.

      Interview questions [4]

      Question 1

      One-on-one question: Tell me about yourself?
      Answer question

      Question 2

      One-on-one question: Are you comfortable taking on simultaneous projects? Tell me about a time when you had to multi-task?
      Answer question

      Question 3

      One-on-one question: Where do you see yourself in 3 years?
      Answer question

      Question 4

      Group interview (teams of 5) was an "open book" test and required applicants to respond to a series of customer service situations (angry customers, delayed delivery of products, return policy assistance, etc.) using the company website as a resource.
      Answer question
      1
      avatar
      Uncommon Goods response
      6y
      Thank you for sharing your interview experience with us. We typically conduct group interviews to accommodate the large number of employees that we on board to help us manage our holiday peak season. We appreciate your feedback and interest in our team during our busy holiday season.