Wakefield Council interview questions

How would you deal with stressful situations?

1.Why do you want this role and what qualities can you bring to this role? 2.What role does the Revenue and Benefits Service play within the Local Authority? 3.What do you define as ‘excellent customer service’? Can you give an example of a time when you have demonstrated this? 4.What benefits, reliefs and/or exemptions are you aware of that could reduce the amount the ratepayer has to pay? If you can’t help them which organisations, could you refer them to? 5.We receive a lot of calls from customers who are extremely distressed, angry, upset or even suicidal, what skills would you use to deal with these calls? 6. In this job you will deal with a lot of people who are in arrears with their Council Tax. a) Can you tell me what actions can the Local Authority take in this situation? b) What would you take into consideration before progressing cases through recovery?