I originally interviewed and was successful for the Live Chat role within Which, but unfortunately due to personal bereavement at the time, I could not take the offer. Now in a better situation, Linda who is the very kind Talent Acquisition Specialist suggested I apply for the Member Service Advisor role that recently came up. I was offered an interview, consisting of two stages. 1- This was a telephone call, outlining basic details about myself, my experience and my availability. 2- This was a Google Hangouts video interview, where the main bulk of the discussion focused on competency based questions. The team interviewing me were incredibly lovely, and I was offered the job on the same day! Thank you Which for giving me the chance to join you, when initially I couldn't! ~ <3