I interviewed at William Hill (London, England) in Oct 2024
Interview
You complete an online application with multiple choice that show your personality, work style and decision making skills, and then scenario based questions. If you pass that, the next and last stage is an interview.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer
The interviewer was remarkably welcoming and the entire process was fairly casual. The questions focused on customer experience history and were straightforward. Perhaps this was unique to the personality of the interview, but they were very conversational.
Interview questions [1]
Question 1
Have you ever dealt with an angry customer? How did you deal with the situation?
I applied online. I interviewed at William Hill (London, England) in Aug 2020
Interview
I applied online, I got a telephone call with a manager a few days later with simple questions about availability and right to work in the Uk.
I then got an interview in person with the Area Manager in London. They asked me lot of examples about how to cope with a rude customer, how to work well in a team, which kind of standards I am used to follow etc.
