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      Wise

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      Customer Support Specialist Interview

      Aug 25, 2021
      Anonymous Interview Candidate
      Tallinn
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Wise (Tallinn) in Aug 2021

      Interview

      The app I used for the interview was very flexible and easy to understand.IT has an exercise session that prepares you before the interview. The app is downloadable from the play store and you can use it on the mobile phone or laptop.

      Interview questions [1]

      Question 1

      What mistake did you make and how did you handle it?
      Answer question

      Other Customer Support Specialist Interview Reviews for Wise

      Customer Support Specialist Interview

      Jan 30, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 days. I interviewed at Wise

      Interview

      Got rejected after an interview with PC, they never respect people to give them a chance to meet their HR in person Via Zoom...ETC , instead you will be asked to go through HireVue where you should be an actor not a normal person and record your response to a five HR questions only for one time which is unfruitful . In addition to 5 written questions related to customer support in banking the questions and the key to solve them is to have a banking background. However their declared requirements doesn't include any experience in fintech domain , which is disappointing for those who have the passion to learn and grow.

      Interview questions [1]

      Question 1

      Someone write to you that he sent money 5 years back and received it now , how will you respond ? Someone see that information regarding a specific topic CS related on Wise website is not understandable, reply? Someone claims that his money got hold due to racism, how should you respond ?
      Answer question
      3

      Customer Support Specialist Interview

      Feb 16, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Wise in Aug 2022

      Interview

      Read the FAQ. All through internet, they used a AI backed tool that can rate people based on their expressions and speed of talking and humbleness or something like that. They did say they do not use the AI part to make decisions for them and that a real person looks at every interview. Homework was right after and I did read glassdoor bud i didnt know to prepare with reading the FAQ in advancce, there is no time finding the answers during the interview process. They didnt tell to go through FAQ as far as i remeõber
      1

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