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      Zopa

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      Collections Agent Interview

      Oct 21, 2022
      Anonymous employee
      Milton Keynes, England

      Other Collections Agent Interview Reviews for Zopa

      Collections Agent Interview

      Oct 8, 2021
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Zopa (Milton Keynes, England) in May 2022

      Interview

      The iterview was very easy and quick. As long as you have a background of working in collections, its all about explaining our experience and if you don't have scenario from the certain question they give you then you can give a scenario that you could do. The team were very friendly and supportive and made everthing smooth.

      Interview questions [1]

      Question 1

      What woul you do in a certain scenario? Live Chat sessions as a Collectons Agent?
      Answer question
      avatar
      Zopa response
      3y
      Thanks for taking the time to leave your review. We're happy to hear that you enjoyed the experience.
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Zopa (London, England) in Sep 2021

      Interview

      applied via website, got contacted via email to schedule telephone chat with recruiter about experience and skills...same evening got a feedback to proceed to next stage with some managers and a simple test to see how you can respond to customers (total 1.5-2hrs).Second interview stage is role based and about your values. Got a feedback next day with an offer.

      Interview questions [1]

      Question 1

      Do you like working in a team? What do you know about Zopa?
      Answer question
      avatar
      Zopa response
      4y
      Thanks for your review! We're happy to hear you have joined the team and wish you all the best in your new role.

      Collection Agent Interview

      Apr 25, 2022
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Zopa (London, England) in Sep 2021

      Interview

      I will say the best interview process i have seen so far, had interview with two of managers and then another round with senior manager. The whole time it was ensured by interviewers that I am comfortable and it seem like we are just discussing about how a daily activity or a regular day looks like in Collection & Recoveries. The best interview experience I had ever.. I was nervous in start but everyone was so good and the whole interview was planned in such a way that no one will be nervous.

      Interview questions [1]

      Question 1

      The most difficult call I had while I was working in my previous role.
      Answer question
      avatar
      Zopa response
      4y
      Thanks for taking the time to write your review. Glad to hear you had a great experience