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      Customer Success Specialist Interview

      Jul 17, 2020
      Anonymous employee
      Fairfax, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at mHelpDesk (Fairfax, VA) in May 2018

      Interview

      Two phone interviews, a mock customer email response, and an in-person interview with the managers from every team then finally a 1:1 with the CEO. The interview process was easy to avearge. I felt confident I'd get the job the whole time.

      Interview questions [1]

      Question 1

      How would you handle a customer who is angry about missing /broken functionality?
      Answer question