Working at Reputation.com | Glassdoor

Reputation.com Overview

Redwood City, CA
51 to 200 employees
2006
Company - Private
Information Technology
$50 to $100 million (USD) per year
Ninety percent of buyers say online reviews influence their purchasing decisions. A difference of one “star” in a rating leads to a 9 percent difference in revenue. Yet companies struggle to ensure that their reviews and ratings reflect actual customer ... Read more

Company Updates

  • http://glassdoor.com/slink.htm?key=vQnTu

    What Makes Reputation.com Unique in Online Reputation Management

    Your online reputation is a powerful revenue driver. When you delight new customers, they're more likely to become vocal brand advocates, who help the flywheel of your business spin faster and faster. If this sounds exciting to you, we're delighted to introduce ourselves, our unique offering and the powerful difference we can make in your business.

  • http://glassdoor.com/slink.htm?key=vQnVd

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Reputation.com – Why Work For Us?


The Leading Online Reputation Management Platform Since 2006 

Reputation.com helps large organizations with hundreds or thousands of consumer-facing locations ensure that their star ratings and reviews reflect the truth about the service they provide.

Based in California’s Silicon Valley with offices in Arizona, Europe, and Asia, we’re funded by the same venture capital firms that backed Skype, Intuit, and Symantec.

We’ve assembled a team of top-tier engineers, pragmatic data scientists, and an award-winning support organization to ensure client success. Our patented technology gives you the power to drive up ratings and reviews, make operational improvements, and accelerate recurring visits and revenue.

Why We’re Market Leaders 

Comprehensive Platform
Our technology constantly collates reviews, survey results, and social media posts — removing the administrative burden of manually distributing surveys, emails, and review requests and responses.

Best-in Class Integrations
Reputation.com is directly integrated with Google, Facebook, and dozens of specialty review sites to provide a one-stop-shop for managing your online reputation seamlessly — saving your company precious time and resources.

Actionable Insights
We're unparalleled in our ability to deliver insightful and highly prescriptive guidance through our reporting and analytics. Through thematic analysis, you’ll be able to make operational improvements that will help to drive efficiency and revenue.

Patented Reputation Score
No other online reputation management platform aggregates all of the factors that make up your online reputation and delivers a score that accurately represents your performance across review sites.
 
     

We're a high-growth company looking for smart, energetic, ambitious talent -- people who are passionate about generating great results together.

Innovative
Join a team that redefines what's possible in the technology space every day. What's more, every new hire helps to shape our future.

Self-Driven
Self-starting, resourceful individuals excel in our quick-paced, high-energy culture.

Solid & Stable
We founded the Online Reputation Management (ORM) space 10 years ago, and we’re not going anywhere.

Work-Life Balance
We don’t believe in the appearance of outcomes. Our team has high expectations for output, but we don’t watch the clock.
 
Some also say we know how to have fun...check out our pictures!
 

Tempe Office Thanksgiving Lunch
 
San Francisco Giants game for the Redwood City Office

Locations

Redwood City, California (Headquarters)

1001 Marshall St, 2nd Floor
Redwood City, CA 94063

Tempe, Arizona

1840 E Guadalupe Rd
Tempe, AZ 85282

Liverpool, England, United Kingdom

Liverpool Innovation Park
Edge Lane
Liverpool
L7 9NJ

Hyderabad, India

1-72/3/19 to 49/VC/5d
5th Floor, Vaishnavi's Cynosure, Plot no:19,
Survey no:18, Telecom Nagar Extension, Gachibowli
Hyderabad 500032 INDIA

Coming soon...

Reputation.com Reviews

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Shrey Bhatia
32 Ratings
  • Featured Review

    Helpful (2)

    "Great Leadership Great Vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The program works, if you work the program :) Meaning: If you give it your very best, if you work hard, make yourself heard, don't rest on your laurels, don't take advantage of the extras, and genuinely care about your future here, as well as that of the company, you will go far. Too many can't handle the freedom, need more structure, and blame management when they don't fit in to a start-up climate.

    Reputation.com has taken the lead on some of the most innovative SaaS technologies and implemented them to help the online reputations of some of the most influential businesses on the planet. I am extremely proud to be a part of it.

    I was offered a promotion within the first year and am extremely grateful for the inspirational management team that have taken action on their employees insights and fostered a relationship of vision towards betterment of the industry.

    It takes a strong person, someone willing to go above and beyond, to succeed in this type of environment. There are many who won't make the cut - take their reviews with a few grains of salt. We are constantly striving to find employees who are worthy of the "perks" and hire people who are going to give it their all. Pay and benefits are far above average, work-life balance is beyond mainstream, the current staff is exceedingly superior to comparable businesses, and the higher-ups are incomparably ambitious.

    I would recommend Reputation.com as a stable and enjoyable place to work to anyone I know. I would ask my Grandmother to work here and know she would be taken care of. I would ask my best friend to work here and know she would prosper. As a matter of fact, I have made many friends here, thanks to the casual and cross-departmental environment encouraged.

    Our product is strong, our people committed, our growth is steady, and we can only imagine ourselves thriving. We see ceilings and break through them. With the right people, we can be unstoppable.

    Cons

    Haven't found one yet. We are vocal and engaged. If there is a con, we work to turn it around.

    Advice to Management

    A bit more transparency would be nice, but the lack of is understood - We can't all see the man behind the curtain. We trust he is doing what is needed.

See All 140 Reviews

Reputation.com Interviews

Experience

Experience
36%
16%
48%

Getting an Interview

Getting an Interview
66%
18%
7%
3
3

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Success Team Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Reputation.com.

    Interview

    I felt the application process went well, but the post application process left me with a negative impression.

    The first round was a 30 minute conversation with the hiring manager

    The second round included an onsite assessment presentation to test how I would upsell and renew an existing unhappy client. I felt that the prompt was well suited for my knowledge of the business and that reputation prepared me well. The questioning during the presentation was timely and well thought out. They did a good job challenging me but keeping it relevant.

    They brought me on site for the third round; where I met with the hiring manager, my direct reports, and a peer.

    I was disappointed with the process once the interviews had concluded. Here was the timeline:

    - After the interview: I was told I would hear back by the end of the week or the beginning of the next week.
    - One week after the interview concluded: I followed up and was told that they needed more time and that they needed till the end of the week.
    - Two weeks after the interview concluded: I followed up since there was no work from Reputation. I received a prompt reply but was told they needed another week.
    - One month after the interview concluded: No update from Reputation, so I emailed the hiring manager to withdraw my name.

    I understand that issues arise and that clients take priority, but interview candidates are clients as well and at minimum deserve updates up with a realistic timeline.

    Interview Questions

    • During the presentation, one of the interviewers who was playing the role of the client asked, would you give me a discount if I resign? This was difficult because I did not know what they discount policy was at the time.   1 Answer
See All 27 Interviews

Reputation.com Awards & Accolades

  • Customer Service Department of the Year – All Other Industries (Bronze Stevie), Stevie Awards, 2015
  • Sales & Customer Service, The Stevie Awards, 2014
  • Sales & Customer Service, The Stevie Awards, 2013
  • Sales & Customer Service, The Stevie Awards, 2012
  • Most Customer Friendly Company of the Year (Silver), Best in Biz Awards, 2012
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