Working at Reputation.com | Glassdoor

Reputation.com Overview

Redwood City, CA
201 to 500 employees
2006
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience.

The Reputation.com platform ... Read more

Mission: Our mission is to ensure businesses are found, chosen and endorsed by their customers.

As the global pioneer in reputation management, we are deeply committed to innovation, to our employees, to our communities and to our customers' success.

Company Updates

  • WATCH: What does 2019 hold for http://glassdoor.com/slink.htm?key=vQZLs? Timi Chu, our Senior Product Manager, sat down with our executives to get their perspective on the company direction in 2019: http://glassdoor.com/slink.htm?key=vQZL7.

    Reputation com - 2019 Look Ahead

    Timi Chu sat down with our executives to get their perspective on the company direction in 2019. Get the inside track from CEO Joe Fuca, Executive Vice President of Worldwide Sales Chris Lee, Executive Vice President and Chief Customer Officer Jason Grier, and Chief Product Officer Pascal Bensoussan

  • Patric Wiesmann joins http://glassdoor.com/slink.htm?key=vQ3WJ as Healthcare and Life Sciences GM: http://glassdoor.com/slink.htm?key=vQ3Wh .

    Patric Wiesmann Joins Reputation.com as GM for Healthcare and Life Sciences - Reputation.com | The online reputation management leader

    REDWOOD CITY, Calif. - JANUARY 9, 2019 - Reputation.com , the first and only complete cloud-based enterprise reputation management platform , today announced the addition of Patric Wiesmann to its executive team. As the company's general manager for healthcare and life sciences, Wiesmann will draw on his extensive experience leading DocuSign's healthcare practice to further establish Reputation.com's international footprint and fuel additional momentum to amplify the patient voice.

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Reputation.com – Why Work For Us?


The Leading Online Reputation Management Platform Since 2006 

Reputation.com helps large organizations with hundreds or thousands of consumer-facing locations ensure that their star ratings and reviews reflect the truth about the service they provide.

Based in California’s Silicon Valley with offices in Arizona, Europe, and Asia, we’re funded by the same venture capital firms that backed Skype, Intuit, and Symantec.

We’ve assembled a team of top-tier engineers, pragmatic data scientists, and an award-winning support organization to ensure client success. Our patented technology gives you the power to drive up ratings and reviews, make operational improvements, and accelerate recurring visits and revenue.

Why Work at Reputation.com

This is a great opportunity to work at one of the fastest-growing companies based in Silicon Valley. Reputation.com:

• Is growing revenue by 50% year over year

• Maintains a world-class executive management team

• Has raised over $87 million in funding and is playing in an exploding market segme

Why We’re Market Leaders 

Comprehensive Platform
Our technology constantly collates reviews, survey results, and social media posts — removing the administrative burden of manually distributing surveys, emails, and review requests and responses.


Best-in Class Integrations
Reputation.com is directly integrated with Google, Facebook, and dozens of specialty review sites to provide a one-stop-shop for managing your online reputation seamlessly — saving your company precious time and resources.


Actionable Insights
We're unparalleled in our ability to deliver insightful and highly prescriptive guidance through our reporting and analytics. Through thematic analysis, you’ll be able to make operational improvements that will help to drive efficiency and revenue.


Patented Reputation Score
No other online reputation management platform aggregates all of the factors that make up your online reputation and delivers a score that accurately represents your performance across review sites.

      

  1. Collaboration (Trust & Respect).  Be clear when we don’t know something; Empower all of us by working together; We achieve more by using our diverse individual talents; Candor moves us forward; We delight customers and preserve trust 100%.
  2. Integrity. The building-block for all values; Do the right thing for team members and customers; Be honest in thought, communication and interaction – always; Have the tough conversations with employees and clients; Honesty develops strong relationships.
  3. Optimism. Believe in the journey – we’re creating our own category; $24B Total Addressable Market = $1B business; Growth in your career; Every one of us can have real impact; Single metric achieved; The courage to evolve. 
  4. Courage. Embrace newcomers; Be honest about reality (in every function); Say how you see things, to debate; Ask for help; Create a platform / execution of a vision; Be selfless; give credit where due; humility; Break the mold and create great things!
  5. Accountability.  Live up to commitments; Take ownership of problems and challenges; Say what you do, do what you say; Maintain employee and customer satisfaction.

We're a high-growth company looking for smart, energetic, ambitious talent -- people who are passionate about generating great results together.

Innovative
Join a team that redefines what's possible in the technology space every day. What's more, every new hire helps to shape our future.

Self-Driven
Self-starting, resourceful individuals excel in our quick-paced, high-energy culture.

Solid & Stable
We founded the Online Reputation Management (ORM) space 10 years ago, and we’re not going anywhere.

Work-Life Balance
We don’t believe in the appearance of outcomes. Our team has high expectations for output, but we don’t watch the clock.
 
Some also say we know how to have fun...check out our pictures!
 

Tempe Office Thanksgiving Lunch
 
San Francisco Giants game for the Redwood City Office

Locations

Redwood City, California (Headquarters)

1400A Seaport Blvd., Suite 401
Redwood City, CA 94063

Tempe, Arizona

1840 E Guadalupe Rd
Tempe, AZ 85282

Liverpool, England, United Kingdom

Liverpool Innovation Park
Edge Lane
Liverpool
L7 9NJ

Hyderabad, India

1-72/3/19 to 49/VC/5d
5th Floor, Vaishnavi's Cynosure, Plot no:19,
Survey no:18, Telecom Nagar Extension, Gachibowli
Hyderabad 500032 INDIA

Reputation.com Reviews

4.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Reputation.com CEO Joe Fuca
Joe Fuca
13 Ratings
  • Featured Review

    Helpful (2)

    "Never been more excited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (More than 3 years)

    Pros

    I've been with this company since 2015. I've seen a lot of changes as the enterprise SaaS business has grown, but I have to say I've never been more excited about what we're doing and our prospects. The product platform has matured and become very sophisticated, it feels like we're got serious momentum, and Joe Fuca is bringing fresh energy, motivation and ideas to the business.

    Cons

    Work norms here are highly variable -- meaning, if you're about work/life balance, you'll find it here, but if you're the type who likes to knock yourself out, you may wonder why the place has cleared out before 6. Also, whoever orders the free lunches needs to raise their standards.

    Advice to Management

    Any transition with a new CEO creates uncertainty and opportunities. It's your job to give your teams visibility on the next chapter. Give us more substance and open-book financials in the all hands meetings. We can handle it.

See All 184 Reviews

Reputation.com Photos

Reputation.com photo of: Our Awesome Marketing Team!
Reputation.com photo of: We're hiring!
Reputation.com photo of: Company Picnic welcoming new CEO, Joe Fuca!
Reputation.com photo of: Founder Michael Fertik and our People Ops Favorite, Cassie Albert cutting the cake!
Reputation.com photo of: Thank you party for Founder, Michael Fertik, and hello to our new CEO Joe Fuca!
Reputation.com photo of: Office Team Olympics
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Reputation.com Interviews

Experience

Experience
35%
15%
50%

Getting an Interview

Getting an Interview
73%
13%
4%
4
4
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (2)  

    Enterprise CSM Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Reputation.com (Tempe, AZ) in June 2018.

    Interview

    Very quick- Roughly 2.5 weeks from applying to job offer. Great internal recruiter who guided me through the entire process. Have not had an interviewing experience that positive before. 4 rounds total, 3 were in person.

    Interview Questions

See All 56 Interviews

Reputation.com Awards & Accolades

  • Stevie Award, Customer Experience Awards, 2018
  • Wealthfront 2018 Career Launching Companies List, Wealthfront, 2017
  • Platinum eHealthcare Leadership Award, Strategic Healthcare, 2017
  • Wealthfront 2017 Career Launching Companies List, Wealthfront, 2016
  • Customer Service Department of the Year – All Other Industries(Bronze Stevie), Stevie Awards, 2015
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