Working at | Glassdoor Overview

Redwood City, CA
201 to 500 employees
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Ninety percent of buyers say online reviews influence their purchasing decisions. A difference of one “star” in a rating leads to a 9 percent difference in revenue. Yet companies struggle to ensure that their reviews and ratings reflect actual customer ... Read more

Mission: Operating Principles:

1.) RUN FAST AND BE BOLD - Take risks, fail fast, and learn faster
2.) THINK REVENUE FIRST - If you build it, they will come -- and stay
3.) APPLY DATA-DRIVEN JUDGEMENT - We revere facts and ... Read more

Company Updates

  • Ted Schlein, Kleiner Perkins re: Joe Fuca’s appointment to #CEO: “We have full confidence in Joe’s ability to take to the next level.” Read the full release here: . Announces Joe Fuca as Chief Executive Officer - | The online reputation management leader

    REDWOOD CITY, Calif. - AUGUST 21, 2018 - , the first and only complete reputation and customer experience management platform for enterprise, today welcomes industry veteran Joe Fuca, a former DocuSign senior vice president and FinancialForce president, as its new CEO.

  • The SaaS Report’s highly acclaimed Top Women Leaders in SaaS 2018 list is out and our very own Cassie Tod, VP of Customer Success, made the grade! We’re very proud of Cassie as she represents women in #tech across the world. Read on to learn more: #womenintech18's Cassie Tod Named Among 2018's Top Women Leaders in SaaS - | The online reputation management leader

    The SaaS Report's Annual List Celebrates the Accomplishments of Women in SaaS, Software and the Broader Technology Field

See AllSee All – Why Work For Us?

The Leading Online Reputation Management Platform Since 2006 helps large organizations with hundreds or thousands of consumer-facing locations ensure that their star ratings and reviews reflect the truth about the service they provide.

Based in California’s Silicon Valley with offices in Arizona, Europe, and Asia, we’re funded by the same venture capital firms that backed Skype, Intuit, and Symantec.

We’ve assembled a team of top-tier engineers, pragmatic data scientists, and an award-winning support organization to ensure client success. Our patented technology gives you the power to drive up ratings and reviews, make operational improvements, and accelerate recurring visits and revenue.

Why We’re Market Leaders 

Comprehensive Platform
Our technology constantly collates reviews, survey results, and social media posts — removing the administrative burden of manually distributing surveys, emails, and review requests and responses.

Best-in Class Integrations is directly integrated with Google, Facebook, and dozens of specialty review sites to provide a one-stop-shop for managing your online reputation seamlessly — saving your company precious time and resources.

Actionable Insights
We're unparalleled in our ability to deliver insightful and highly prescriptive guidance through our reporting and analytics. Through thematic analysis, you’ll be able to make operational improvements that will help to drive efficiency and revenue.

Patented Reputation Score
No other online reputation management platform aggregates all of the factors that make up your online reputation and delivers a score that accurately represents your performance across review sites.

We're a high-growth company looking for smart, energetic, ambitious talent -- people who are passionate about generating great results together.

Join a team that redefines what's possible in the technology space every day. What's more, every new hire helps to shape our future.

Self-starting, resourceful individuals excel in our quick-paced, high-energy culture.

Solid & Stable
We founded the Online Reputation Management (ORM) space 10 years ago, and we’re not going anywhere.

Work-Life Balance
We don’t believe in the appearance of outcomes. Our team has high expectations for output, but we don’t watch the clock.
Some also say we know how to have fun...check out our pictures!

Tempe Office Thanksgiving Lunch
San Francisco Giants game for the Redwood City Office


Redwood City, California (Headquarters)

1400A Seaport Blvd., Suite 401
Redwood City, CA 94063

Tempe, Arizona

1840 E Guadalupe Rd
Tempe, AZ 85282

Liverpool, England, United Kingdom

Liverpool Innovation Park
Edge Lane
L7 9NJ

Hyderabad, India

1-72/3/19 to 49/VC/5d
5th Floor, Vaishnavi's Cynosure, Plot no:19,
Survey no:18, Telecom Nagar Extension, Gachibowli
Hyderabad 500032 INDIA

Coming soon... Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO CEO Joe Fuca
Joe Fuca
5 Ratings
  • Featured Review

    Helpful (2)

    "Never been more excited"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Positive Outlook
    Approves of CEO

    I have been working at full-time (More than 3 years)


    I've been with this company since 2015. I've seen a lot of changes as the enterprise SaaS business has grown, but I have to say I've never been more excited about what we're doing and our prospects. The product platform has matured and become very sophisticated, it feels like we're got serious momentum, and Joe Fuca is bringing fresh energy, motivation and ideas to the business.


    Work norms here are highly variable -- meaning, if you're about work/life balance, you'll find it here, but if you're the type who likes to knock yourself out, you may wonder why the place has cleared out before 6. Also, whoever orders the free lunches needs to raise their standards.

    Advice to Management

    Any transition with a new CEO creates uncertainty and opportunities. It's your job to give your teams visibility on the next chapter. Give us more substance and open-book financials in the all hands meetings. We can handle it.

See All 175 Reviews Photos photo of: Our Awesome Marketing Team! photo of: We're hiring! photo of: Company Picnic welcoming new CEO, Joe Fuca! photo of: Founder Michael Fertik and our People Ops Favorite, Cassie Albert cutting the cake! photo of: Thank you party for Founder, Michael Fertik, and hello to our new CEO Joe Fuca! photo of: Office Team Olympics
See All PhotosSee All Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (2)  

    Enterprise CSM Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at (Tempe, AZ) in June 2018.


    Very quick- Roughly 2.5 weeks from applying to job offer. Great internal recruiter who guided me through the entire process. Have not had an interviewing experience that positive before. 4 rounds total, 3 were in person.

    Interview Questions

See All 50 Interviews Awards & Accolades

  • Stevie Award, Customer Experience Awards, 2018
  • Wealthfront 2018 Career Launching Companies List, Wealthfront, 2017
  • Platinum eHealthcare Leadership Award, Strategic Healthcare, 2017
  • Wealthfront 2017 Career Launching Companies List, Wealthfront, 2016
  • Customer Service Department of the Year – All Other Industries(Bronze Stevie), Stevie Awards, 2015
See More

Work at Share Your Experiences
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate