Working at Reputation.com | Glassdoor

Reputation.com Overview

Redwood City, CA
201 to 500 employees
2006
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Ninety percent of buyers say online reviews influence their purchasing decisions. A difference of one “star” in a rating leads to a 9 percent difference in revenue. Yet companies struggle to ensure that their reviews and ratings reflect actual customer ... Read more

Mission: Reputation.com Operating Principles:

1.) RUN FAST AND BE BOLD - Take risks, fail fast, and learn faster
2.) THINK REVENUE FIRST - If you build it, they will come -- and stay
3.) APPLY DATA-DRIVEN JUDGEMENT - We revere facts and ... Read more

Company Updates

  • How do you know your organization is top-notch? You win a #StevieAward for Customer Service. Q & A with our VP of Customer Success, Cassie Todd: http://glassdoor.com/slink.htm?key=vQTMM #CX

    Reputation.com Nabs 2018 Stevie Award for Customer Service: Q&A with Our VP of Customer Success - Reputation.com | The online reputation management leader

    How do you know your service organization is top-notch? You win a Stevie Award. Reputation.com received an award from The American Business Awards® , in the category of Customer Service Department of the Year for companies with 100+ employees. The American Business Awards® are one of the seven categories of Stevie® Awards, the world's premier business awards.

  • Proud to be included in such an exciting list of great companies for the second year in a row!

    The 2017 Wealthfront Career-Launching Companies List

    Today we are pleased to present our fifth annual list of US mid-sized information technology companies with momentum. We publish this list because it is our responsibility as a financial advisor to provide the advice that maximizes your net worth.

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Reputation.com – Why Work For Us?


The Leading Online Reputation Management Platform Since 2006 

Reputation.com helps large organizations with hundreds or thousands of consumer-facing locations ensure that their star ratings and reviews reflect the truth about the service they provide.

Based in California’s Silicon Valley with offices in Arizona, Europe, and Asia, we’re funded by the same venture capital firms that backed Skype, Intuit, and Symantec.

We’ve assembled a team of top-tier engineers, pragmatic data scientists, and an award-winning support organization to ensure client success. Our patented technology gives you the power to drive up ratings and reviews, make operational improvements, and accelerate recurring visits and revenue.

Why We’re Market Leaders 

Comprehensive Platform
Our technology constantly collates reviews, survey results, and social media posts — removing the administrative burden of manually distributing surveys, emails, and review requests and responses.

Best-in Class Integrations
Reputation.com is directly integrated with Google, Facebook, and dozens of specialty review sites to provide a one-stop-shop for managing your online reputation seamlessly — saving your company precious time and resources.

Actionable Insights
We're unparalleled in our ability to deliver insightful and highly prescriptive guidance through our reporting and analytics. Through thematic analysis, you’ll be able to make operational improvements that will help to drive efficiency and revenue.

Patented Reputation Score
No other online reputation management platform aggregates all of the factors that make up your online reputation and delivers a score that accurately represents your performance across review sites.
      

We're a high-growth company looking for smart, energetic, ambitious talent -- people who are passionate about generating great results together.

Innovative
Join a team that redefines what's possible in the technology space every day. What's more, every new hire helps to shape our future.

Self-Driven
Self-starting, resourceful individuals excel in our quick-paced, high-energy culture.

Solid & Stable
We founded the Online Reputation Management (ORM) space 10 years ago, and we’re not going anywhere.

Work-Life Balance
We don’t believe in the appearance of outcomes. Our team has high expectations for output, but we don’t watch the clock.
 
Some also say we know how to have fun...check out our pictures!
 

Tempe Office Thanksgiving Lunch
 
San Francisco Giants game for the Redwood City Office

Locations

Redwood City, California (Headquarters)

1400A Seaport Blvd., Suite 401
Redwood City, CA 94063

Tempe, Arizona

1840 E Guadalupe Rd
Tempe, AZ 85282

Liverpool, England, United Kingdom

Liverpool Innovation Park
Edge Lane
Liverpool
L7 9NJ

Hyderabad, India

1-72/3/19 to 49/VC/5d
5th Floor, Vaishnavi's Cynosure, Plot no:19,
Survey no:18, Telecom Nagar Extension, Gachibowli
Hyderabad 500032 INDIA

Coming soon...

Reputation.com Reviews

4.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Reputation.com CEO and Founder Michael Fertik
Michael Fertik
5 Ratings
  • Featured Review

    Helpful (1)

    "No Regrets!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (More than a year)

    Pros

    Great company to work for! Great people at all levels!

    The best part is that this company does not let you feel like you are an employee. It feels like family. We work extremely hard, but your hard work is valued and appreciated. You have the ability to grow your career at a rapid rate. I feel fortunate to work here. I'm always talking about the company with my family and friends.

    Cons

    None! Even if there were cons, the company will work to fix it. Top management will listen to you, but you have speak up.

    Advice to Management

    Maintain the culture as we continue to grow at a rapid rate.

See All 164 Reviews

Reputation.com Photos

Reputation.com photo of: Our Awesome Marketing Team!
Reputation.com photo of: All smiles from Engineering leaders!
Reputation.com photo of: Engineering Offsite- Escape the room fun!
Reputation.com photo of: Volunteer Offsite at Glide
Reputation.com photo of: Marketing Team Offsite 2018_Sailing in the Bay.
Reputation.com photo of: Cheers to women in tech!
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Reputation.com Interviews

Experience

Experience
37%
15%
48%

Getting an Interview

Getting an Interview
69%
17%
5%
5
2
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Accepted Offer
    Positive Experience

    Application

    I applied through college or university. The process took 4+ weeks. I interviewed at Reputation.com in March 2017.

    Interview

    Interview process is based on algorithms, object oriented programming language. I went through 2 telephonic calls and 6-7 rounds during the onsite interview. The interviewers were very friendly and will try to get the best out of you and release any nerves you might have. Also, be prepared for some white board algorithmic problem solving.

    Interview Questions

See All 42 Interviews

Reputation.com Awards & Accolades

  • Stevie Award, Customer Experience Awards, 2018
  • Wealthfront 2018 Career Launching Companies List, Wealthfront, 2017
  • Platinum eHealthcare Leadership Award, Strategic Healthcare, 2017
  • Wealthfront 2017 Career Launching Companies List, Wealthfront, 2016
  • Customer Service Department of the Year – All Other Industries(Bronze Stevie), Stevie Awards, 2015
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