Working at Reputation.com | Glassdoor

Reputation.com Overview

Redwood City, CA
201 to 500 employees
2006
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Ninety percent of buyers say online reviews influence their purchasing decisions. A difference of one “star” in a rating leads to a 9 percent difference in revenue. Yet companies struggle to ensure that their reviews and ratings reflect actual customer ... Read more

Mission: Reputation.com Operating Principles:

1.) RUN FAST AND BE BOLD - Take risks, fail fast, and learn faster
2.) THINK REVENUE FIRST - If you build it, they will come -- and stay
3.) APPLY DATA-DRIVEN JUDGEMENT - We revere facts and ... Read more

Company Updates

  • Ted Schlein, Kleiner Perkins re: Joe Fuca’s appointment to @Reputation.com #CEO: “We have full confidence in Joe’s ability to take http://glassdoor.com/slink.htm?key=vQMQG to the next level.” Read the full release here: http://glassdoor.com/slink.htm?key=vQMQm .

    Reputation.com Announces Joe Fuca as Chief Executive Officer - Reputation.com | The online reputation management leader

    REDWOOD CITY, Calif. - AUGUST 21, 2018 - Reputation.com , the first and only complete reputation and customer experience management platform for enterprise, today welcomes industry veteran Joe Fuca, a former DocuSign senior vice president and FinancialForce president, as its new CEO.

  • See How A Retailer Generates 10,000 Inbound Calls ☎️ through Our Social Media Managed Services Team. Hire Us: ➡️ (http://glassdoor.com/slink.htm?key=vQrG9 ). #CX

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Reputation.com – Why Work For Us?


The Leading Online Reputation Management Platform Since 2006 

Reputation.com helps large organizations with hundreds or thousands of consumer-facing locations ensure that their star ratings and reviews reflect the truth about the service they provide.

Based in California’s Silicon Valley with offices in Arizona, Europe, and Asia, we’re funded by the same venture capital firms that backed Skype, Intuit, and Symantec.

We’ve assembled a team of top-tier engineers, pragmatic data scientists, and an award-winning support organization to ensure client success. Our patented technology gives you the power to drive up ratings and reviews, make operational improvements, and accelerate recurring visits and revenue.

Why We’re Market Leaders 

Comprehensive Platform
Our technology constantly collates reviews, survey results, and social media posts — removing the administrative burden of manually distributing surveys, emails, and review requests and responses.

Best-in Class Integrations
Reputation.com is directly integrated with Google, Facebook, and dozens of specialty review sites to provide a one-stop-shop for managing your online reputation seamlessly — saving your company precious time and resources.

Actionable Insights
We're unparalleled in our ability to deliver insightful and highly prescriptive guidance through our reporting and analytics. Through thematic analysis, you’ll be able to make operational improvements that will help to drive efficiency and revenue.

Patented Reputation Score
No other online reputation management platform aggregates all of the factors that make up your online reputation and delivers a score that accurately represents your performance across review sites.
      

We're a high-growth company looking for smart, energetic, ambitious talent -- people who are passionate about generating great results together.

Innovative
Join a team that redefines what's possible in the technology space every day. What's more, every new hire helps to shape our future.

Self-Driven
Self-starting, resourceful individuals excel in our quick-paced, high-energy culture.

Solid & Stable
We founded the Online Reputation Management (ORM) space 10 years ago, and we’re not going anywhere.

Work-Life Balance
We don’t believe in the appearance of outcomes. Our team has high expectations for output, but we don’t watch the clock.
 
Some also say we know how to have fun...check out our pictures!
 

Tempe Office Thanksgiving Lunch
 
San Francisco Giants game for the Redwood City Office

Locations

Redwood City, California (Headquarters)

1400A Seaport Blvd., Suite 401
Redwood City, CA 94063

Tempe, Arizona

1840 E Guadalupe Rd
Tempe, AZ 85282

Liverpool, England, United Kingdom

Liverpool Innovation Park
Edge Lane
Liverpool
L7 9NJ

Hyderabad, India

1-72/3/19 to 49/VC/5d
5th Floor, Vaishnavi's Cynosure, Plot no:19,
Survey no:18, Telecom Nagar Extension, Gachibowli
Hyderabad 500032 INDIA

Coming soon...

Reputation.com Reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Reputation.com CEO Joe Fuca
Joe Fuca
4 Ratings
  • Featured Review

    Helpful (1)

    "Awesome company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (Less than a year)

    Pros

    No day is boring, constantly learning. Leadership is very supportive. Family-like-culture where you are encouraged to speak up and your opinions actually matter.

    Cons

    You have to be prepared to wear a number of hats at times but that comes with the smaller company environment.

    Advice to Management

    Keep doing what you are doing!

See All 172 Reviews

Reputation.com Photos

Reputation.com photo of: Our Awesome Marketing Team!
Reputation.com photo of: We're hiring!
Reputation.com photo of: Company Picnic welcoming new CEO, Joe Fuca!
Reputation.com photo of: Founder Michael Fertik and our People Ops Favorite, Cassie Albert cutting the cake!
Reputation.com photo of: Thank you party for Founder, Michael Fertik, and hello to our new CEO Joe Fuca!
Reputation.com photo of: Office Team Olympics
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Reputation.com Interviews

Experience

Experience
39%
15%
46%

Getting an Interview

Getting an Interview
73%
15%
4%
4
2
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Enterprise CSM Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Reputation.com (Tempe, AZ) in June 2018.

    Interview

    Very quick- Roughly 2.5 weeks from applying to job offer. Great internal recruiter who guided me through the entire process. Have not had an interviewing experience that positive before. 4 rounds total, 3 were in person.

    Interview Questions

See All 48 Interviews

Reputation.com Awards & Accolades

  • Stevie Award, Customer Experience Awards, 2018
  • Wealthfront 2018 Career Launching Companies List, Wealthfront, 2017
  • Platinum eHealthcare Leadership Award, Strategic Healthcare, 2017
  • Wealthfront 2017 Career Launching Companies List, Wealthfront, 2016
  • Customer Service Department of the Year – All Other Industries(Bronze Stevie), Stevie Awards, 2015
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