Working at Reputation.com | Glassdoor

Reputation.com Overview

Redwood City, CA
201 to 500 employees
2006
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience.

The Reputation.com platform ... Read more

Mission: Company Mission: Connect Companies to their Customers
We help companies get found, listen to their customers, and act on what they hear - instantly and everywhere - to improve the customer experience with their brand at every touchpoint

Company ... Read more

Company Updates

  • Near the end of the year, we released our 2019 Retail Reputation Report, which reveals a strong tie between #ReputationScore and sales volume. 📈 See how customers ranked top brands such as : Nordstrom Verizon Trader Joe's Burberry

  • Reputation.com has been named a Silver Stevie Winner for the Sales or Customer Service Solutions Technology Partner of the Year category. The Stevie Awards for Sales & Customer Service honors customer service, contact center, business development and sales professionals. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. This news was published earlier today and will be shared through our social channels.

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Reputation.com – Why Work With Us?


About Reputation.com 

Reputation.com, Inc., based in Silicon Valley, pioneered online reputation management (ORM) technology for the enterprise market in 2006. With its SaaS platform, Reputation.com technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals. Most recently, Reputation.com was ranked No. 1 in Enterprise Online Reputation Management in G2 Crowd’s spring 2019 report. The ranking is based on G2 Crowd’s proprietary algorithm that calculates global rankings based on overall customer satisfaction, ease of doing business with, market presence, likelihood to be recommended and number of reviews. 

Why Work at Reputation.com

 • Our revenue is growing 50% year over year.
 • We have a world-class executive management team.
 • We’ve raised over $87 million in funding and playing in an exploding market segment.  
 • We strive to do what’s best for our customer and proactively ensure cross-department collaboration in every decision we make.
 
If this excites you, we’d love to meet you!
 
More on Reputation.com...
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet CMOs are at the mercy of algorithms they don’t control on Google, Facebook and thousands of specialty sites – where no amount of marketing spend can offset the negative impact of a weak online reputation.
 
Reputation.com invented the online reputation management (ORM) category and continues to lead the charge with the only proven, unified platform and innovative, customer-driven solutions.

Our Reputation Score is an indispensable index for every business, and the true measure of how a business is found, chosen and experienced by consumers Large, global businesses across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage and more use our platform to:
 
**Monitor, request and respond to online reviews
**Improve star ratings and search result rankings
**Audit and maintain business listings and location directories across the web
**Manage social media engagement and advertising
**Make operational changes to improve customer experience
**Maximize customer retention and revenue
 
Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Skype, Intuit and Microsoft.
 
We are an equal opportunity employer and value diversity at our company.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Our Core Values: 

  1. Promises matter.

  2. Passion for the customers.

  3. Champion Diversity.

  4. Be a straight shooter.

  5. Give back.

  6. No prize for second place.

Our Vision: Build Bankable Buzz 

  • Our vision is to create one platform that helps businesses turn word of mouth into long standing revenue at unfathomable scale.

Our Mission: Connect Companies to their Customers 

  • We help companies get found, listen to their customers, and act on what they hear - instantly and everywhere - to improve the customer experience with their Brand at every touchpoint.

Some also say we know how to have fun...check out our pictures!
Our Redwood City Team enjoying some boutique coffee for our end of quarter crunch time! 
Our Scottsdale Office celebrating a Thursday afternoon with a Unicorn Themed Happy Hour!! 
Our Liverpool Office sure brings the spirit! Go Team! 

Locations:

Our Reputation.com Employees sit in 7 international offices around the world! Check out our locations below. 

Redwood City, California (Headquarters)

1400A Seaport Blvd., Suite 401 Redwood City, CA 94063

Scottsdale, Arizona

1355 N. Scottsdale Rd. Suite 450 Scottsdale, AZ 85257

Chicago, Illinois

141 W. Jackson Blvd., Suite 1850 Chicago, IL 60604

Liverpool, England, United Kingdom

Liverpool Innovation Park Edge Lane Liverpool L7 9NJ

Hyderabad, India

Manjeera Trinity Corporate,
Plot Not S2A, Unit No 203, Survey
No:1050, 2nd Floor, KPHB Phase 3,
Hyderabad – 500072 | Telangana India

Mannheim, Germany

Kaiserring 10-16 68161 Mannheim

Sydney, Australia

Reputation.com Australia Pty Limited
Level 26, 44 Market Street
Sydney, Australia


Reputation.com Reviews

  • Featured Review

    "Spectacular, growing company with incredible culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reputation.com full-time (More than a year)

    Pros

    There's a palpable energy here at Rep that I've not experienced anywhere else in my career, especially in the Chicago office — there's something special happening there . The product fills a significant need in the marketplace and the leadership has stabilized the more volatile company that they inherited a little more than a year ago. Plenty of opportunity for career growth, and the experience and technical expertise gained is valuable and applicable elsewhere.

    Cons

    As expected, there have been some growing pains as the company expands that can leave some employees overtaxed. It's silly that there isn't any Commuter Benefits/tax designation available. 401(k) matching would be nice as well.

See All 208 Reviews

Reputation.com Photos

Reputation.com photo of: Our New Branded Logo in our Scottsdale, Office.
Reputation.com photo of: GFK2020
Reputation.com photo of: Celebrating the SuperBowl in our Bay Area Office.
Reputation.com photo of: GFK 2020
Reputation.com photo of: GFK 2020
Reputation.com photo of: Behind the scenes of our Arizona Office Move.
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Reputation.com Interviews

Experience

Experience
41%
14%
45%

Getting an Interview

Getting an Interview
76%
11%
5%
3
3
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Reputation.com (Tempe, AZ) in May 2018.

    Interview

    I was first reached out to by an individual in HR for a phone screen who was very energetic and positive. She checked in with me between stages of the interview as well to ask how it was going and ask for feedback from each round which showed me the org is always trying to improve, which I liked. Because I was going to be relocating and on vacation through the latter half of the process, I did all of the rounds via phone/screen share and I was given ample time to ask any and all questions regarding the team I'd be working with and company culture. After the phone screen I then spoke with my potential manager a few days later, followed by a call with the head of the sales organization the following day. The last interview was the most unlike the others as I was asked a series of big-picture questions not typical of an inside sales role interview such as "take 5 minutes to choose an adjective that best describes yourself and present to me on why that illustrates who you are." My final call was with HR once again because I requested to renegotiate my compensation, and within an hour of that call it was approved and I signed my offer letter.

    I now help interview for this department and we have changed our process to include a small on-site panel of potential peers, followed by individual interviews with management and the director of the insides sales department. Peer interviews are for culture-fit type questions, and interviews with management are for more granular skills and tasks-based questions.

    Interview Questions

    • What is your typical prospecting process and relationship to your outside sales teams? Size of companies you work with, typical deal size and what solutions did you sell? Which departments internally do you interact with over the course of a deal and what was the timeline of that? Current quotas/what was the team average and how did you rank quarterly/annually?   Answer Question
See All 66 Interviews

Reputation.com Awards & Accolades

  • Stevie Awards for Sales & Customer Service - Silver, The Stevie Awards, 2020
  • Qualtrics Developer Platform Partner of the Year, Qualtrics Partner Network, 2020
  • Best Products for Marketers 2020 (Ranked 27th), G2's Best Software Award, 2020
  • Best Software Award: Enterprise ORM (Ranked 2nd), G2's Best Software Award, 2020
  • Company of the Year | Cloud Computing/SaaS/Internet | 11 – 2,499 Employees, Globee Awards, 2019
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