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OTRS Snapshot
Software DevelopmentIndustry
Our corporate strategy is like a compass. It enables us to review our chosen path in terms of direction, efficiency and quality and – where necessary – correct it. It shapes our success and defines the way we work. The framework for our corporate strategy is determined by our mission statement which drives the goals and objectives of OTRS.
"Why?"
We give companies the freedom to be successful and to believe in flexibility. Digital structures that integrate standardized processes and make communication transparent create space for creativity thereby helping companies to grow.
"How?"
OTRS brings structure to dynamic corporate environments. It is not the customer's company that must adapt to OTRS; rather OTRS adapts to each company. OTRS is like DNA for companies, supporting the natural evolution of their processes.
"What?"
We offer our customers a Solution-as-a-Service. To us, this means that they are able to select exactly the configuration options and supplementary features that are needed for their unique requirements from a multitude of available options – all backed by consulting services and training.
"Why?"
We give companies the freedom to be successful and to believe in flexibility. Digital structures that integrate standardized processes and make communication transparent create space for creativity thereby helping companies to grow.
"How?"
OTRS brings structure to dynamic corporate environments. It is not the customer's company that must adapt to OTRS; rather OTRS adapts to each company. OTRS is like DNA for companies, supporting the natural evolution of their processes.
"What?"
We offer our customers a Solution-as-a-Service. To us, this means that they are able to select exactly the configuration options and supplementary features that are needed for their unique requirements from a multitude of available options – all backed by consulting services and training.
Our product, OTRS, is established worldwide as a proven and stable solution for process and communication management. Additionally, the company itself has undergone rapid growth. As the manufacturer of the software and the world’s leading service provider, the OTRS Group can look back on a success story that began in 2000. Since 2009, the company has been listed on the stock exchange and now has over 100 employees in six international branches.
Our product supports companies in successfully implementing digital transformation. At OTRS Group, we have always regarded constant change as an opportunity for growth and development. Like all companies, we react much faster to change today than we did just a few years ago. For us, this means being able to adapt to and reach decisions quickly and easily. The ability to do so is reflected in our corporate culture: people are always at the center of change and thus successful corporate development — whether they are employees or customers.
Our product supports companies in successfully implementing digital transformation. At OTRS Group, we have always regarded constant change as an opportunity for growth and development. Like all companies, we react much faster to change today than we did just a few years ago. For us, this means being able to adapt to and reach decisions quickly and easily. The ability to do so is reflected in our corporate culture: people are always at the center of change and thus successful corporate development — whether they are employees or customers.
