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AwesomeQA Snapshot
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💡 Preface: The Why
We believe that AI changes how you will find relevant information both, on the internet and in communities. Since community-led growth is the most promising growth strategy, onboarding new users and providing best-in-class support is crucial for user retention.
🚀 Our mission is provide relevant information to user questions at all times.
From an end-user perspective, this means getting answers to your questions instantly instead of being blocked for hours. For Web3 projects, this means providing the best possible customer support to increase user retention, as well as giving them the tools to analyze how community engagement translates to on-chain product usage.
🎯 What is AwesomeQA
AwesomeQA is the leading customer support solution for communities with clients such as Aave, Dune, Scroll, Fuel and many more. Our solution aggregates user questions from all channels (Discord, Telegram, Twitter) and provides automated responses wherever possible. Additionally, we are providing the businesses with product feedback and engagement insights.
We have raised our seed round from leading investors: https://www.notion.so/Press-release-3167f9b705d64e2b986108c24a96a689?pvs=21)
Given that we are an early stage start-up, you will play an important role in the success of AwesomeQA. At the same time, this means you will have to deal with uncertainty and lots of responsibility.
Read more about our story and the founders of AwesomeQA, Alex and Korbi: https://www.notion.so/Story-Founders-620831f1f56a443b8ae61717874066a3?pvs=21
💪 Our operating principles
Both team and company culture are essential for our success.
🤝 **Trust each other.** Be honest. Be open. Be respectful. Value transparency and provide a safe zone where others can be vulnerable.
💬 **Embrace feedback.** Show appreciation and let others know what you think! Actively seek feedback, and don’t be afraid to make mistakes to learn from.
🌐 **Focus on impact.** Begin with the end in mind and let measurable outcomes guide your actions. Put solutions over problems.
♻️ **Embrace change.** Strive for constantly adapting our processes and product to fit our current stage and the needs of our customers.
🗣️ **Be proactive.** Act if you see an opportunity to help. Take ownership of your work and earn autonomy.
🧠 **Keep learning.** Be curious. Personal growth leads to company growth.
----
If you like what we do and you consider yourself a great fit for us, but cannot find an open position that matches what you would like to do, please still reach out via hi@awesomeqa.xyz
✌️ FAQ
- **Who is part of the AwesomeQA team?**
Besides the two founders, out team consists of our freelance engineer Moritz who is helping us with the frontend, our product designer Miguel, and our Sales & Marketing Manager Ali.
- **What does the interview process look like?**
A structured and transparent process matters to us. Depending on a given position, the process may differ, but generally we try to adhere to the following structure:
1. Getting to know each other in a call (30mins), either with Alex or Korbi [format: videocall]
2. Position / function specific call (usually 60mins), for more technical positions with Korbi, for more business related functions with Alex [format: videocall]
3. Depending on a given position, this may be an additional call (including a case), and or a take home exam / case study [format: videocall]
4. Meeting in person to really get to know each other better 🎉 [format: IRL meeting]
We know being fast matters and we know the time of all of us is the most precious. At the same time, we believe for a successful and fun working-relationship and team culture, it is of utmost importance to get to know each other well, before mutually deciding to go on this journey together. We try to balance the aforementioned in the best possible way during the process.
- **Where is AwesomeQA based?**
We are based in Munich, Germany. Our office is located at Agnes-Bernauer-Str. 88, close to the S-Bahn Stammstrecke and the U5.
- **What is your view on remote work?**
As we are an early stage venture, we believe in the importance of sitting together in one room cracking hard problems and bringing AwesomeQA to the next level. Hence, we expect applicants, at least on a regular basis, to be in our Munich office.
- **Any other question?**
We are happy to answer your questions. Please reach out via hi@awesomeqa.xyz!
*AwesomeQA is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
We believe that AI changes how you will find relevant information both, on the internet and in communities. Since community-led growth is the most promising growth strategy, onboarding new users and providing best-in-class support is crucial for user retention.
🚀 Our mission is provide relevant information to user questions at all times.
From an end-user perspective, this means getting answers to your questions instantly instead of being blocked for hours. For Web3 projects, this means providing the best possible customer support to increase user retention, as well as giving them the tools to analyze how community engagement translates to on-chain product usage.
🎯 What is AwesomeQA
AwesomeQA is the leading customer support solution for communities with clients such as Aave, Dune, Scroll, Fuel and many more. Our solution aggregates user questions from all channels (Discord, Telegram, Twitter) and provides automated responses wherever possible. Additionally, we are providing the businesses with product feedback and engagement insights.
We have raised our seed round from leading investors: https://www.notion.so/Press-release-3167f9b705d64e2b986108c24a96a689?pvs=21)
Given that we are an early stage start-up, you will play an important role in the success of AwesomeQA. At the same time, this means you will have to deal with uncertainty and lots of responsibility.
Read more about our story and the founders of AwesomeQA, Alex and Korbi: https://www.notion.so/Story-Founders-620831f1f56a443b8ae61717874066a3?pvs=21
💪 Our operating principles
Both team and company culture are essential for our success.
🤝 **Trust each other.** Be honest. Be open. Be respectful. Value transparency and provide a safe zone where others can be vulnerable.
💬 **Embrace feedback.** Show appreciation and let others know what you think! Actively seek feedback, and don’t be afraid to make mistakes to learn from.
🌐 **Focus on impact.** Begin with the end in mind and let measurable outcomes guide your actions. Put solutions over problems.
♻️ **Embrace change.** Strive for constantly adapting our processes and product to fit our current stage and the needs of our customers.
🗣️ **Be proactive.** Act if you see an opportunity to help. Take ownership of your work and earn autonomy.
🧠 **Keep learning.** Be curious. Personal growth leads to company growth.
----
If you like what we do and you consider yourself a great fit for us, but cannot find an open position that matches what you would like to do, please still reach out via hi@awesomeqa.xyz
✌️ FAQ
- **Who is part of the AwesomeQA team?**
Besides the two founders, out team consists of our freelance engineer Moritz who is helping us with the frontend, our product designer Miguel, and our Sales & Marketing Manager Ali.
- **What does the interview process look like?**
A structured and transparent process matters to us. Depending on a given position, the process may differ, but generally we try to adhere to the following structure:
1. Getting to know each other in a call (30mins), either with Alex or Korbi [format: videocall]
2. Position / function specific call (usually 60mins), for more technical positions with Korbi, for more business related functions with Alex [format: videocall]
3. Depending on a given position, this may be an additional call (including a case), and or a take home exam / case study [format: videocall]
4. Meeting in person to really get to know each other better 🎉 [format: IRL meeting]
We know being fast matters and we know the time of all of us is the most precious. At the same time, we believe for a successful and fun working-relationship and team culture, it is of utmost importance to get to know each other well, before mutually deciding to go on this journey together. We try to balance the aforementioned in the best possible way during the process.
- **Where is AwesomeQA based?**
We are based in Munich, Germany. Our office is located at Agnes-Bernauer-Str. 88, close to the S-Bahn Stammstrecke and the U5.
- **What is your view on remote work?**
As we are an early stage venture, we believe in the importance of sitting together in one room cracking hard problems and bringing AwesomeQA to the next level. Hence, we expect applicants, at least on a regular basis, to be in our Munich office.
- **Any other question?**
We are happy to answer your questions. Please reach out via hi@awesomeqa.xyz!
*AwesomeQA is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
