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Vimo (CA) Snapshot
By combining technology, operations, and human-centered service delivery, Vimo enables agencies to operate more efficiently and focus on what matters most — delivering critical services to the people who rely on them.
Founded in 2005, Vimo® dba GetInsured began as a private health insurance marketplace, helping individuals shop for and enroll in health coverage online. Its early mission was simple yet ambitious: make purchasing health insurance as easy as booking a flight or hotel online. The company was small but mighty, with a small, dedicated team.
Over the past two decades, Vimo® continued to build trusted relationships with state and health and human services agencies through two distinct but deeply connected lines of work: GetInsured, well known for our cutting-edge technology and contact centers, and the Change and Innovation Agency, recognized for its leadership in process improvement and organizational transformation. Together, we have evolved into something larger and more powerful — a single partner helping governments serve people more effectively through both innovation in technology and transformation in systems and culture.
Today, Vimo now has more than 200 full-time employees, and we are a national leader in integrated technology and service solutions that transform how states deliver health insurance and essential public benefits, including Medicaid and SNAP. We have partnered with health and human services agencies across 35 states to modernize eligibility, enrollment, and service delivery through secure, cloud-based SaaS platforms, innovative process design, and high-performing contact center operations.
Our modular, cloud-native technology integrates seamlessly with existing systems, while our experienced service teams provide compassionate, efficient support that improves access and engagement. Proven at scale, Vimo has processed millions of secure applications, achieved more than 80% no-touch rates, completed nearly 22 million automated eligibility determinations, and helped states serve up to 130% more residents while improving same-day eligibility decisions by 80%.
Over the past two decades, Vimo® continued to build trusted relationships with state and health and human services agencies through two distinct but deeply connected lines of work: GetInsured, well known for our cutting-edge technology and contact centers, and the Change and Innovation Agency, recognized for its leadership in process improvement and organizational transformation. Together, we have evolved into something larger and more powerful — a single partner helping governments serve people more effectively through both innovation in technology and transformation in systems and culture.
Today, Vimo now has more than 200 full-time employees, and we are a national leader in integrated technology and service solutions that transform how states deliver health insurance and essential public benefits, including Medicaid and SNAP. We have partnered with health and human services agencies across 35 states to modernize eligibility, enrollment, and service delivery through secure, cloud-based SaaS platforms, innovative process design, and high-performing contact center operations.
Our modular, cloud-native technology integrates seamlessly with existing systems, while our experienced service teams provide compassionate, efficient support that improves access and engagement. Proven at scale, Vimo has processed millions of secure applications, achieved more than 80% no-touch rates, completed nearly 22 million automated eligibility determinations, and helped states serve up to 130% more residents while improving same-day eligibility decisions by 80%.
