ACE Rent-to-Own Reviews | Glassdoor

ACE Rent-to-Own Reviews

6 reviews

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3.1
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Lyn Leach
2 Ratings

Employee Reviews

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  1. "incentives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Atlantic, IA
    Current Employee - Delivery Driver in Atlantic, IA
    Doesn't Recommend
    Neutral Outlook

    I have been working at ACE Rent-to-Own full-time (More than a year)

    Pros

    Work with customers out side of the store.

    Cons

    not enough pay for what I do.

    Advice to Management

    driver incentives


  2. "H R Business Partner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner in Columbus, OH
    Former Employee - Human Resources Business Partner in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ACE Rent-to-Own full-time (More than a year)

    Pros

    Working with the Public. Great Customer Service Training. Commissions and incentives were great! Helpful Managers. Training was really intense for the first 3 months

    Cons

    A lot of office politics. Managers often played favoritism to the associates that that were bringing in more commissions. Company tends to hire more males than females

    Advice to Management

    Develop a buddy system where the more successful associates train the less successful ones; at least for the first 3 months


  3. "Run away from burnout"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Omaha, NE
    Former Employee - Assistant Store Manager in Omaha, NE
    Doesn't Recommend
    Neutral Outlook

    I worked at ACE Rent-to-Own full-time (More than 3 years)

    Pros

    Discounts on merchandise. Yearly parties. Raises. 'Free insurance'. Learned how to communicate with hostile folks.

    Cons

    Raises and base pay eventually end. Work M-S and burn out quickly. Used to take people's day off as a horrible incentive. Possibly need a dictionary to find out what this really is. Go into the depths of a crappy area and attempt to collect. Company not family oriented for women. Fired a person for picking up her children on her time during the work day. A decent career if you have no life outside of work. Very high stressed environment.

    Advice to Management

    Just ask employees in a climate survey for a year straight. You would have employees long term if it weren't for a few dictators.


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  5. Helpful (1)

    "Lots of opportunity if you have a work ethic and want more than just a paycheck. Fast promotions for go getters."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACE Rent-to-Own full-time (More than 8 years)

    Pros

    This is a performance based company. You get promoted on your efforts not if management likes you. Every evaluation I have received is based on my personal production. They have a good training program. They teach and live customer service. I have herd many times. Take care of the customer and treat them the way you would want your grandmother treated. Great benefits 100% paid health insurance for full time employees. Lots of opportunity if you have a desire to succeed. Retirement package.

    Cons

    Six day work week as a level 1 account manager. Anyone who works the system they provide should be promoted and get a raise within 6-10 weeks.

    Advice to Management

    Continue to operate the company debt free. I want to retire from Ace Rent To Own.


  6. Helpful (1)

    "Terrible"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    nothing great about this job

    Cons

    managment, poor work ethic from other employees, and customer service


  7. Helpful (2)

    "Rewarding Working Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Neutral Outlook

    I have been working at ACE Rent-to-Own full-time (More than 3 years)

    Pros

    *Promotions are based on Performance
    *Small company atmosphere
    *Multiple responsibilities from the Assistant Manger level up - Keeps the job interesting
    *If you like to help people this job allows you to do that

    Cons

    *Collections is the foundation of the company - if you can't work in collections this is not the company for you
    *Owner is on the downside of his time with the company - gaining a more corporate feel as time goes on
    *Corporate managers have too much power to negatively affect the staff in the stores.
    *Lots of evening hours - 48hr work week, no Saturdays off unless vacation is used.

    Advice to Management

    *Tell the decision makers at the corporate office to seek to SUPPORT the staff in the field.
         ---- This is my biggest and really only issue with the company. Everything done at a corporate level increases the hurdles to success for field staff. When I started with the company, I faxed probably around 3 forms a week to the corporate office and they were all NEEDED! Now, I fax approximately 5-10 forms a day and they're all either non-essential or actually inhibit my ability to serve the client's needs.