I am not sure where to begin, but this was by far the worst employment experience I've had in my career. The company is being swallowed by Consolio, a larger entity, and did nothing but make a somewhat convoluted process as counter intuitive as possible. Management are total burnouts biding their time while in acquisition limbo. Everyone who's been around for a few years have given themselves a fancy "Director" title which absolutely means nothing, the type of menial work you do. You're all just glorified document processors, a little bit above data entry clerks, you tend to manage,host, and repair computer files as needed. Refine your toolset prior to the merger, it was at least palatable switching between Jira (you picked up a task and ran with it) and few other tools, and then you went full on metrics obsessed introducing service desk, adding case time the mix. A simple ticket which could be completed in half an hour would take twice as long because off the unnecessary reporting needed to be completed, it also discouraged me from picking up more tasks and learning and growing because the stress of having "8 hours logged" everyday was immeasurable, the whole time I was fed lies as to how I would grow in the company, heres the nitty gritty folks unless you're one of these washed up directors, you're not going to grow, this is a job for people who are straight of college and need something to fill in their work experience portion of the resume, that or for those who've flunked out at conventional industries and have nowhere else to go. You will work with specific tools and niche workflow that isn't used as this industry doesn't really have a standard, so you either get stuck here and when the music stops you're not marketable elsewhere. There have been mass exodus of entire departments, office closures nationwide as Consolio attempts to maximize its ROI on this acquisition. You've turned what was meant to be a low-stress s"afety in mediocrity" position upside down.
