Arbella Insurance Reviews | Glassdoor

Arbella Insurance Reviews

Updated October 26, 2017
59 reviews

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3.7
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John F. Donohue
45 Ratings

59 Employee Reviews

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Pros
  • Great benefits, community involvement and good work/life balance (in 9 reviews)

  • Management really tries to get to know the individual and makes an effort to improve the work environment (in 7 reviews)

Cons
More Pros and Cons

  1. "Personal Lines Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Lines Operations Associate in Quincy, MA
    Current Employee - Personal Lines Operations Associate in Quincy, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arbella Insurance full-time (More than a year)

    Pros

    Friendly, welcoming environment and culture.

    Cons

    The compensation is far less than ideal.

    Advice to Management

    The Operations department, specifically the homeowners unit, is conducted through an out-of-date operating system that creates a lot of issues for employees. A more modernized system could increase overall productivity and minimize mistakes. An entirely computer-generated system to manage agent requests and new business submissions would be ideal and would allow employees to be more productive in many other important areas of the department.


  2. "Stuck in mud"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stable and old-fashioned.....but that can be a con. See below.

    Cons

    Since it is a mutual company, the pressure to change and evolve is much diminished. That means that the power structures within the company are entrenched and even as the company slowly sinks into unprofitability and its systems age, change is slow as molasses.

    Advice to Management

    Move along and let some new blood in.

  3. "People cultured environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Lines in Quincy, MA
    Current Employee - Commercial Lines in Quincy, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arbella Insurance full-time (More than 3 years)

    Pros

    This company has compassion for its own and those outside its walls. I have a persona story of hardship where this company really stepped forward to make sure I was taken care of.

    The work environment also is competitive however fair. Some of the ways things are done could be considered antiquated and there are complaints from within but I also listen to what I hear on the outside of the walls from the agents and customers and they love this company.

    We make a choice. If the culture isn't for you or you don't like the work, move along. We all have the ability to do so. Jobs are plentiful in this industry.

    Management listens as well. They take time to ask for our input. When they come to us, it's with open ears and they listen. This is a company where I truly feel that I have direction and control of my success or failure.

    Cons

    This company is a little dated and does need to step into the modern era but for the most part what they do is working.

    Advice to Management

    Don't be afraid to dive more into the client services arena. We are a middle market carrier but there are others out there and we need to be a step above to continue being the best.


  4. Helpful (2)

    "Management out for themselves. Cut throat environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Arbella Insurance full-time (More than a year)

    Pros

    Ok pay. Decent benefits. Location.

    Cons

    Office building hasn't changed since 1988. Very dated. Depressing office spaces. No amenities (Eg no coffee, no snacks, no fun). Management frequently talks negatively about staff behind their backs. HR had huge power and try unnecessarily to prove their worth to the burden of the employees. If you try to have work life balance as they constantly tout as a perk, management will look down on you.

    It's insurance! So boring zzzzz

    Advice to Management

    Good luck


  5. Helpful (3)

    "Not Employee Friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Quincy, MA
    Former Employee - Claims Adjuster in Quincy, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Arbella Insurance full-time (More than 3 years)

    Pros

    Semi-flexible, decent vacation time and benefits.

    Cons

    Horrific, dishonest management. Little or no growth opportunities. Overworked, underpaid...

    Advice to Management

    Quit today!


  6. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arbella Insurance full-time

    Pros

    onsite gym, good cafeteria, opportunity to further my education.

    Cons

    salary isn't really competitive and when you first start, the training is bad.


  7. Helpful (3)

    "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Arbella Insurance (More than 8 years)

    Pros

    Your peers are wonderful, helpful even though stressed beyond belief.

    Cons

    Management from each supervisor, branch manager, director to home office do not care. The company line is work life balance. However this is not factual. People are treated unfairly and when the corporate folks are advised nothing is done. The few protected people remain and continue to harass. It is very unpleasant and down right degrading.

    Advice to Management

    Listen to your employees. If they are willing to speak despite the repercussions that will follow. As a company you should be ashamed of how you treat your staff.

  8. Helpful (5)

    "If looking for an IT position, BE CAREFUL!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Specialist in Quincy, MA
    Former Employee - Technical Specialist in Quincy, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Arbella Insurance full-time (More than a year)

    Pros

    Lots of opportunity to grow within the company if you know who's ear to grab, very employee-centric for a large corporation, great benefits package, generous salaries

    Cons

    All new hires in IT--despite your experience--are treated like garbage. The salaries are so high that they feel like they own you. Certain senior principal staff and managers should be on antipsychotic medication; one person in particular should be fired for blatant harassment of other staff workers due to megalomania and "god complex" issues. If you really need the job, it becomes a test of will to show up every day and deal with the relentless torrent of psychological abuse. The department could be so much more than it is

    Advice to Management

    Hopefully executive management wakes up, conducts a thorough review of their IT department, and dismisses the people who are causing others abject misery on a daily basis. Stop promoting people who can't handle the power they're given. Talented people should not get a free pass to torment the other employees


  9. Helpful (1)

    "Great Work Life Balance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arbella Insurance full-time

    Pros

    Manageable hours, lots of PTO, casual Fridays

    Cons

    Difficult to change positions within the company


  10. "Claims Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner
    Former Employee - Claims Examiner
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Arbella Insurance full-time (More than 5 years)

    Pros

    Flexibility, Paid time off, laid back atmosphere

    Cons

    Management, non-competitive salary, lack of training

    Advice to Management

    Stop treating employees like children


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