Arbella Insurance Reviews | Glassdoor

Arbella Insurance Reviews

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Found 73 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
84%
Approve of CEO
John F. Donohue
53 Ratings
Pros
Cons
More Pros and Cons
  1. "Great company, happy culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Billing Specialist in Quincy, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arbella Insurance full-time for more than 4 years

    Pros

    Low stress job, great coworkers, room for development

    Cons

    Management sometimes unprofessional, hard to trust

    Arbella Insurance2019-03-01
  2. "Amazing office environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Specialist in Wakefield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Arbella Insurance full-time for more than 2 years

    Pros

    Excellent office environment, on the job training, and amazing management

    Cons

    None for me! I had an amazing experience

    Arbella Insurance2019-05-10
  3. "Great company to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Analytics Developer in Quincy, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Arbella Insurance full-time for more than 2 years

    Pros

    Great culture. Work life balance. Stable company.

    Cons

    Less overall compensation. Hard to grow in this line of business.

    Advice to Management

    Provide career progression path.

    Arbella Insurance2019-05-06
  4. Helpful (2)

    "Treated Differently then the rest of the company"

    StarStarStarStarStar
      Current Employee - Customer Service Representative 

      I have been working at Arbella Insurance full-time for more than 2 years

      Pros

      good first job out of college to gain corporate experience. just wouldn't stay long

      Cons

      monitored bathroom breaks. monitored ability to go

      Advice to Management

      its unfair for the whole company to be able to participate in happy hours and events except for the cs department.

      Arbella Insurance2019-03-01
    • Helpful (2)

      "Unrealistic expectations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claims Adjuster in Quincy, MA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Arbella Insurance full-time for more than 2 years

      Pros

      coworkers, benefits, building, cafe, location,

      Cons

      MANAGEMENT!!! Claims volume

      Advice to Management

      Be better teachers and leaders. Isn't that your job? Cultivate your teams so that they can perform their jobs without fear of constant criticism and encourage them when they succeed. Isn't that what a "Team Leader" is supposed to do?

      Arbella Insurance2019-01-19
    • Helpful (2)

      "Claim Service Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend

      I have been working at Arbella Insurance full-time

      Pros

      Located at the intersection of major highways. Lot's of parking. On site gym

      Cons

      If you are in auto claims you are chronically overworked. It is impossible to manage your workload unless your willing to donate large amounts of uncompensated, unapprecited "overtime". Management simply is uninterested in what the claims staff has to say. They make decisions without having any clue how it effects us and if you speak up, your reprimanded. The place runs on fear.

      Advice to Management

      The company is making a ton of cash. Stop saying "Thank You" and start paying us like we're valuable members of the team, as opposed to minions to be ground down and tossed to the side.

      Arbella Insurance2018-12-31
    • Helpful (10)

      "Arbella deserves ZERO stars!!!!! (1 star is the minimum requirement for a review to be posted)"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Claims Adjuster in Quincy, MA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Arbella Insurance full-time for more than 20 years

      Pros

      Benefits are very good. The health & dental insurance options are very good and the 401K contribution % is great as well. The trick is: making it to retirement age.

      Cons

      Upper management here is primarily comprised of, what I like to call, "professional VP's and managers". By this, I mean most, if any, have ever spent a day working as a claim rep. They have no concept of how difficult a job it can be and it shows in their expectations and the inadequate tools they provide to their employees to get their jobs done. The claim's computer system is fairly new but was outdated from day #1....

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      Advice to Management

      Start promoting from within again. Incompetent VP's and managers kill morale faster than a stink bomb set off in an elevator. Upper management is clueless!!!! Clean it out entirely and start over!!!! Also, stop posting the ridiculous, self-congratulatory fake reviews. The generic "great work/life balance" and "great culture" lines you have one of your minions post without citing a specific example or two don't fool...

      Show More
      Arbella Insurance2018-11-14
    • "Mail Clerk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Mail Clerk in Quincy, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Arbella Insurance full-time for more than a year

      Pros

      -People are great -Stress Free -Work/life Balance

      Cons

      Nothing I can Think of.

      Arbella Insurance2018-09-27
    • Helpful (1)

      "Great company. They value their employees and the Insureds."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Claims Service Representative in Quincy, MA

      I have been working at Arbella Insurance

      Pros

      Claims is fast pace and intriguing.

      Cons

      Claims can be repetitive at times.

      Advice to Management

      N/A

      Arbella Insurance2018-09-05
    • Helpful (3)

      "Mediocrity Welcome"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Quincy, MA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Arbella Insurance full-time for more than 6 years

      Pros

      Arbella has great benefits and the work balance is very good.

      Cons

      Managers don’t like conflict or being challenged, so if you never desire to challenge management to improve, you’ll do great here; mediocrity is not only ok, it is rewarded. They are a best place to work because they get rid of those that dissent with them. You will love this company if you are a go along to get along person.

      Advice to Management

      Don't be so defensive.

      Arbella Insurance2018-07-24
    Found 73 reviews