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Bark.com

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Bark.com Reviews

Updated Oct 12, 2021

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Found 44 of over 46 reviews

4.0
76%
Recommend to a Friend
86%
Approve of CEO
Bark.com Founder Kai Feller
Kai Feller
29 Ratings

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  1. 5.0
    Current Employee, more than 1 year

    Great company for ambitious people

    Sep 23, 2021 - Salesperson in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Bark is a great place to work. Bark hire talented, ambitious and hardworking employees and culture reflects this. It's motivating to see company targets being hit quarter on quarter and this pushes you to do the best that you can within your role. If you reflect the values of the business and work hard then progression into leadership roles can be achieved relatively quickly. From a sales-perspective, the product is the best that I've encountered. There are little to no exceptions to the rule that businesses set up to work with Bark correctly will see fantastic ROI. There are many stories of multinational businesses being founded entirely on Bark which makes working directly with clients enjoyable and rewarding. Office-wise, the new office is a spacious and modern place to work. There are excellent off-site parties (outside of pandemic) and the benefits span wider than lunch on a Friday and beer taps with Private Health Insurance, cycle to work schemes and gym discounts also available to all staff.

    Cons

    The company culture is still emerging from the pandemic with teams slowly coming back into the office though this will be back to pre-pandemic levels in no time. As you'd expect with any tech company, the list of things to do is endless so often things can take a little while to implement however there are many talented people to help come up with solutions in the interim.

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  2. 5.0
    Current Employee, less than 1 year

    Great company to work for

    Sep 24, 2021 - Partnerships Manager in Paddington, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people. They are talented and ambitious but also genuinely friendly and fun. I met a lot of my close friends working here. Bark adopts a culture of innovation and creates opportunity for staff to be involved at different stages of the business. They want to maintain a horizontal structure and hear what you think. Growing rapidly, there is huge opportunity for promotion and they recognise talent and hard work over anything. Fast growth makes working here exciting. You can see the tangible effects of what you are doing. There is a sense of being part of something thats going to be big.

    Cons

    As any newer business they are still figuring out growing pains in terms of internal processes.

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  3. 5.0
    Current Employee, less than 1 year

    Great Business, Great Culture, Great Management

    Oct 12, 2021 - Finance Manager in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Exciting business model of a fast growing company! - Very dynamic learning opportunities in the business which can help enhance professional development and growth - Amazing work environment, culture, and friendly people. - Great offices with free breakfast, friday lunches, and a beer and proseco tap!

    Cons

    Some internal processes are still manual and time consuming which can be improved.

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  4. 5.0
    Current Employee, less than 1 year

    Great product with an ambitious team

    Sep 22, 2021 - Head of Partnerships 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Each employee to a person is driven and ambitious The product is the best in the market Its great to work for a platform based company rather than a pure service provider There is a 'Yes' culture, not a 'No' culture

    Cons

    Teams goals can be misaligned and pulling towards different targets

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  5. 1.0
    Former Employee, more than 1 year

    Greedy toxic founders

    Oct 5, 2021 - Software Developer in Paddington, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you care about morality, equality, business models that actually help people and policies that safeguard employees then Bark is not a company for you. Save yourself from the greedy, selfish and toxic founders and please look elsewhere. If you had to be pushed to state a pro for working at Bark then the answer would be the other employees who are just trying to get by. Many of which are happy to jest at the founders erratic leadership - which adds a certain camaraderie to surviving in what is a very uninspiring work environment.

    Cons

    If it wasn’t already clear you're in for an unfortunate unravelling of the uninspiring greed fuelled engine that is Bark. - Immoral business model Bark was never meant to help professionals, priority number one has always been making as much money as possible. The business model consists of purchasing google search ads on targeted professional services terms, getting those clicks to become potential clients by filling in questions and then selling these as leads to professionals. Search results are a scarce resource where the highest bidder wins. Organisations who can lock up an increasing amount of supply (leads through ad spend) make it increasingly harder for individual professionals to compete with lower budget ad spend and less resources to get the same click through rates onto their own sites. The larger Bark and similar companies become the less options that professionals have in being able to compete with big company search advertising budgets. Usage of Bark for professionals means paying more than they would through using Google search itself. Bark could decide to charge a flat fee and make it easier for service professionals to advertise with Google or a flat fee to aggregate advertising for professionals. Instead however it sells a lead to as many professionals as possible with the highest markup percentage. This is a monopolistic and immoral business choice to maximise profit and not for improving return on investment for professionals. Even with massive churn, professionals phoning in angry or leaving bad Trustpilot reviews the founders have still not changed this approach as they are aware it is a necessary evil. As long as total revenue is going up that is all that has mattered to them. Look at the Trustpilot 1 star reviews from professionals, ask to see the vision video where Andrew calls himself a money monster, ask to look at the quarterly presentations and look for Kai’s messages in the general chat - always focussed around revenue and profit and never about reducing advertising costs for professionals and improving their take home pay. The business model is unsustainable and immoral. When the world is facing increasing wealth inequality and you have Andrew who already has more money than he knows what to do with pushing a business model that is evidently unfair on professionals it becomes very clear on the type of person he is and what he stands for. Lining the pockets of Andrew and Kai was always far more important to them than the livelihoods of thousands of professionals. - Dark product decisions Andrew and Kai have been happy to push product features that clearly hurt professionals. Auto top up features that were unclear to professionals so they end up spending money they didn’t intend to with a no refund policy. Even with the team pushing against this feature it still didn’t get changed. Pushing Elite Pro subscriptions that can often have no positive impact on securing new leads for the professional but means £20+ revenue for the company - for doing nothing! - Throw away employees Whenever problems occur with employees Kai and Andrew are terrible at resolving issues or showing any sense of compassion. They are happy to fire you at a moment's notice even if that employee has been working with the company for multiple years. You mean nothing to them, remember that. Ask what happened to the last five people that were fired, how they tried to resolve it, what warnings they gave. Andrew has little self control and often will make hasty decisions. Learn everything you can about the history of Bark employees who left and got fired. - Differing employee compensation There are a number of employees at the company who haven’t received a pay rise in years nor a compensation change. Andrew and Kai never approach staff to try and do performance reviews and are happy to take advantage of people who don’t feel comfortable asking for a change in compensation. Ask about each employee's progression and how their compensation has changed in the teams and you’ll find out all you need to know (or they’ll happily lie outright to your face!) - No share option security If you leave the company your share options lapse. Multiple employees have approached Andrew and Kai on changing this with reasons why it’s a terrible policy. Andrew and Kai happily ignored good reasoning and a large part of the team. What makes this more sinister is when they fire people erratically they also financially benefit from it by taking back the share options. Andrew and Kai have no bounds on how greedy they are. --- Please do your due diligence before considering investing time or money into this company. A greed focussed business with toxic money obsessed founders is the last thing the world needs right now. Bark will hurt far more professionals and employees before it ends, though hopefully, with any luck, you have read this and won't let that include yourself.

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    2 people found this review helpful
  6. 1.0
    Former Employee, more than 1 year

    Too busy interested in parties than its duty of care to staff.

    Sep 30, 2021 - Customer Success Specialist in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A central office. Snacks and fridge full of drinks - with the ability to request things for yourself. Management supports your decisions when on difficult calls Deliveroo allowance on evening shifts. Great office manager. The company is growing, and there does seem to be internal opportunities. Friday Lunches & Drinks. UBERs if working late - (Though this should be reviewed) Health and Dental care.

    Cons

    Micro managed in QC’s but not given the training or promised it, and it never materialises. Work/personal time is eroded with being contacted out of hours. (Otherwise, you lose your sales) I don't feel secure in the job at all. Perks are low in comparison to other tech companies. lunch breaks are not paid, and you are forced to take a 30 min break rather than 1 hour. Throwing lavish parties all the time when we would all rather be paid more and not be worrying about paying rent. 2 mins late to work, you are threatened with disciplinary; it's never taken into account all the time you are stuck on a call way after you've stopped being paid. If the company were just honest in its marketing tactics, the mental health of its staff would improve, and sales would improve. The company is not open in its marketing, and this leads to lots of angry professionals and customers. The customer success team has a high turnover in staff, this is a red flag that is being ignored by the company, and they will try to silence members of staff. The company can be negligent at times with COVID measures, especially around bereavement policy. Health and safety can be ignored in return for productivity, screen breaks are not possible, and you can be staring at a screen for 8 hours; this is poor health and safety. The company made a big deal out of feedback but did not action a single thing from the input; there were multiple reasons on why CS staff must be back in the office none of these are tangible except to curb conversation about how unhappy the workforce is. The job adverts do state work from home opportunities. The job is listed as an uncapped commission though technically uncapped; it can be challenging at times with their marketing team are competing and undercutting offers that can’t be matched by CS. They have drastically cut commissions and, in return, poor commission for the majority of staff. There can be false information given to staff at times saying they can make over a certain amount per month from a subscription when the highest sale ever didn’t even hit that target, trying to create a sales environment for a customer service job as most calls are complaints rather than sales opportunities. This company is not LGBT+ friendly and has a lot of need for improvement in these areas. Some lower management try to curb meaningless stuff to look managerial but never address actual issues; very inappropriate images and conversations have taken place this is ignored. Company payday is shockingly ad-hoc and being paid at all hours of the day and night a better payroll system is needed.

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    2 people found this review helpful
  7. 5.0
    Current Employee, more than 1 year

    The BEST company :)

    Dec 17, 2020 - Customer Succes Manager in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - The opportunities to grow are just incredible - Support is always available to you if you work hard and show a passion for learning - Every single person at Bark is so, so smart - The environment forces you to be better. There is no escaping this! As a result, my skill set is growing by the day and I LOVE how much I've already grown, and looking forward to all the growth that's no doubt yet to come - The team culture is UNRIVALLED - it's absolutely incredible - We have a new office manager who has made Bark an even better place to work - We are constantly changing for the better. Rapidly expanding and implementing new ideas and systems - Our parties are unbelievable - The CS Team Leaders are absolutely outstanding and make the CS department feel so supported and appreciated - Everyone in the CS department is a delight to manage because they are such fast learners and always use their initiative - I work closely with the Head of CS and the CMO, both of whom I can't recommend highly enough - I really couldn't imagine working anywhere else and I wish to be at Bark for many years to come!!!!

    Cons

    - I don't really feel like I get time off as the department is 24/7 and have to rapidly respond to all that happens within the team

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  8. 2.0
    Former Employee

    Inconsiderate management

    Sep 30, 2021 - Customer Service Associate in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits Flexible working Fast recruitment process

    Cons

    Receuitment and management team lack communication skills. Only interested when it’s of benefit to them and ignore personal needs and circumstances.

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    2 people found this review helpful
  9. 5.0
    Former Employee, less than 1 year

    Great company but be prepared to work hard!

    Apr 30, 2021 - Customer Success Associate in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Bark is continuously growing and looking to improve, both in its products for customers, but also in its internal processes for employees. During my time in employment Bark was in the process of moving to a new office, and opened a new gym. As Bark grows issues will naturally occur, but I'd expect the business will look to iron these out. - Bark is a start-up, and is constantly evolving! - As someone who had never worked in tech/startups before, in-depth training was provided for common applications including Zendesk/Slack - Constant feedback from TL’s and generous commission scheme - Reasonably transparent company-wide meetings where you have the ability to ask questions of senior management. - Perks included socials, drinks in the office on a Friday evening, and dinner by Deliveroo for those working remotely. It’s the little things such as this which are very important, and help to make you as an employee feel valued.

    Cons

    - Bark is ahead of many other companies in many ways, but still has some cons. In my experience, most of these were more specifically due to the role on the CS team - Work on the CS team can become quite repetitive, and certainly requires some stamina – handling customers complaints is not for the faint hearted! Having said this, you do not follow a script, and you have some freedom in terms of how you handle issues. - Bark moves quickly. As a part-time member of staff, you have to be ready to arrive on shift and take on new processes! - There is pressure to hit targets. The challenge of the role is responding to this pressure while maintaining good customer service.

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    1 person found this review helpful
  10. 5.0
    Current Employee, less than 1 year

    As Bark grows, I grow

    Apr 7, 2021 - Talent Researcher in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I came to work for a start-up because I wanted to continually challenge myself, to learn and grow and change my path in life. Even with all the bumps and bruises of 2020 I was able to find a home of fantastic people and amazing opportunities for those who put the effort in and their hand up here at Bark. In my short time here I have been able to speak up to management about issues, relay concerns and felt heard and reacted to. The management really cared about how they could help you progress and what you were interested in and wanted to do. Actually, everyone in management at Bark is great with people and as people are at the heart of the business this really matters. The work is ever-changing and adapting so it never gets boring. Great for learning and upskilling and sharing knowledge. Of course, we have some great startup benefits including: - Open plan office, perfect for collaborating, hope the new office is as open-plan as possible. - Food and beverages included, so important - Gym, thank you! - 25 days leave, an extra week for the sun - Flexible working, an absolute necessity - Socials, I cant wait for the next one! - The little rewards, a Christmas advent calendar, drinks and food during town halls, a gift for years service or your birthday. Little things that mean a lot.

    Cons

    The CS team is almost the heart of Bark however it does feel disconnected sometimes. A lot of that team have no idea who else is in the business or what opportunities exist to them. I am unsure how to bridge that gap between the product, marketing and sales teams and the large CS team but learning and development opportunities would be a great way to do this, future thinking. As forward-thinking as Bark can be, I also feel like there is always push back on what would seemingly be a great idea for the employees. Flexible working took a while, why weren't we at the forefront of this, making changes for the betterment of the people rather than reacting to what other companies were doing? Bark is a leader in so many ways, we should lead the way with all aspects of the business, people included. Would love to see some mental health initiatives, not just for the staff but also users of the platform, being clear about how we deal with customers who really need help etc. Lastly, 40hr week has long been criticised in modern times, certainly needs to be reviewed. Once again a start-up initiative Bark could lead the way on rather than react to.

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    1 person found this review helpful
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