Best Friends Pet Care Reviews

Updated Apr 12, 2021

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2.5
26%
Recommend to a Friend
15%
Approve of CEO
Best Friends Pet Care CEO Shane Kelly (no image)
Shane Kelly
43 Ratings
Pros
  • "Getting to know all of the wonderful pets(in 22 reviews)

  • "It was great to work with animals(in 13 reviews)

  • Cons
  • "There were way too many dogs for just a handful of people to handle(in 17 reviews)

  • "Turn over rate was way too high for a place that needed people there for the animals(in 12 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, less than 1 year

      Great Leadership

      Feb 14, 2021 - Controller 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Jared, the CEO, cares about the employees. His leadership is outstanding.

      Cons

      None come to mind right now.

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    2. 2.0
      Current Employee, more than 3 years

      Company has gone down hill

      Apr 8, 2021 - Doggy Daycare Camp Counselor in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to meet interesting people and animals. Lots to learn about animal wellbeing and training. Fun environment during certain days.

      Cons

      Safety and typical maintenance/upkeep has been put on the back burner and has become an after thought in the past 1.5 years. Employees are now severely overworked and out numbered by the amount of animals they have to care for. Leading to unsafe and unsanitary conditions.

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    3. 1.0
      Former Employee, less than 1 year

      Frustration through the roof

      Apr 8, 2021 - Dog Trainer in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Obviously the dogs are the ONLY reason I stayed as long as I did

      Cons

      Understaffed, underpaid, not enough payroll hours to maintain facility, company has skewed priorities and is unethical. Facility is in shambles and they couldn't care less. All that matters is what the public can see.

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    4. 2.0
      Current Employee, more than 5 years

      Great dogs, terrible management

      Apr 12, 2021 - Lead Customer Service Representative in North Plainfield, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers are usually cool, the dogs are awesome

      Cons

      Management treats you like dirt, no work life balance, pay is minimum wage, usually understaffed

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    5. 4.0
      Former Employee, more than 1 year

      Heart’s in the right place, but execution is shoddy

      Feb 9, 2021 - Assistant Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with dogs (obviously) Friendly staff and clients Shorter business hours than most retail stores

      Cons

      Disorganized management Cut corners to save the bottom line, often at the pets’ expense No room for growth, kept giving bad managers more opportunities instead of promoting good employees

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    6. 3.0
      Former Employee, less than 1 year

      Good people, bad job

      Mar 5, 2021 - Animal Care Technician in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Seeing cute animals, good coworkers, Disney perks

      Cons

      hard work, often short staffed, high turnover, they take aggressive animals even though they say they don't, physically demanding

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    7. 2.0
      Former Employee, less than 1 year

      Backwards organization.

      Feb 17, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The animals. Most of your coworkers. That’s about it

      Cons

      My biggest issue was that the management-save for one or two people- does not care about the safety or wellbeing of the staff. They put customer satisfaction and money above the animals’ safety (this goes up the line to corporate too) which for any other realm of business is understandable but this is an animal care location and they don’t care about the animals

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    8. 3.0
      Former Employee, less than 1 year

      Fun job but under staffed

      Feb 5, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Getting to work with dogs

      Cons

      The facility is always understaffed

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    9. 1.0
      Former Employee, less than 1 year

      Corporate Doesn’t have a clue

      Mar 18, 2021 - Anonymous Employee in Lansing, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with animals and clients

      Cons

      You don’t have a say in anything employee owned is a lie

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    10. 1.0
      Current Employee, more than 1 year

      Not a great experience

      Feb 23, 2021 - Camp Counselor in Sudbury, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Being with dogs all day, pretty awesome being with furbabies and not dealing with humans

      Cons

      Company overworks and underpays, this location does not care about giving proper care to the animals that walk through those doors. Causes a lot of emotional strain on employees.

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    Viewing 1 - 10 of 139 Reviews

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