Does Best Friends Pet Care pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Friends Pet Care employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at Best Friends Pet Care. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at Best Friends Pet Care?

31% of Best Friends Pet Care employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Friends Pet Care 2.4 out of 5 for work life balance, 2.2 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Best Friends Pet Care?

Animal Care Technician (18) , Customer Service Representative (13) , Manager (10) , Assistant Manager (9) , Center Manager (9) , Camp Counselor (4) , Lead Customer Service Representative (4) , Animal Care (3) , Animal Caretaker (3) , Pet Care Associate (3) , Animal Care Attendant (2) , Animal Care Manager (2) , Assistant Store Manager (2) , Associate (2) , Controller (2)

What are the pros of working at Best Friends Pet Care according to real employee reviews?

"Some of the people I worked with were great, and I miss seeing them." ((in 7 reviews)); "Seeing cute animals, good coworkers, Disney perks" ((in 6 reviews)); "Some of the clients and other employees are great." ((in 5 reviews)); "Good Benefits" ((in 5 reviews)); "Great animals, great people, engaging work environment" ((in 3 reviews))

What are the cons of working at Best Friends Pet Care according to real employee reviews?

"In fact, upper management boldly lies to employees and keeps secrets often creating conflict within departments." ((in 10 reviews)); "No room for growth, kept giving bad managers more opportunities instead of promoting good employees" ((in 8 reviews)); "Long hours and lack of accountability" ((in 7 reviews)); "my location worked with a local org for folks with developmental disabilities and hired those folks as kennel attendants because they could legally be paid less than minimum wage." ((in 6 reviews)); "The facility is always understaffed" ((in 4 reviews))

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Best Friends Pet Care

Best Friends Pet Care reviews

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2.8

31% would recommend to a friend

(200 total reviews)

Shane Kelly

21% approve of CEO

24% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.4

Work/Life balance

2.4

Career opportunities

2.3

Compensation and benefits

2.2

Culture & values

2.1

Senior management

Best Friends Pet Care has an employee rating of 2.8 out of 5 stars, based on 200 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Best Friends Pet Care employee rating is 22% below average for employers within the Personal Consumer Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

200 reviews

1.0

Mar 26, 2026

One of the worst experiences of my life

Center manager

Recommend

CEO approval

Business Outlook

Pros

The only pros were the dogs.

Cons

Everything. Absolutely NO support from corporate, was harassed and received threats from upper management (who was immediately promoted even after taking the issue to HR), and had zero life outside of the job. I truly wish it nothing but the worst. Do not EVER take your dog there or accept a job there if you value your sanity.

1.0

Mar 1, 2026

Expect to feel undervalued

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Seeing a variety of dog breeds and bringing your own to play, if space is available.

Cons

Nonexistent management support, heavy workload for minimum pay, lack of appreciation or morale, unclean environment, unrealistic expectations, favoritism, lagging in training, staff laziness, high turnover, unproductive systems, understaffed, very inconsistent schedule from week to week.

1.0

Feb 14, 2026

Run! Run far away.

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

You can attempt to improve the environment for the dogs but good luck.

Cons

Overworked, absolutely no support from higer management, not willing to pay you more for more work, the dogs are kept in horrendous conditions and higher management does not care nor are they willing to hire the appropriate amount of staff.

Viewing 1 - 3 of 200 Reviews

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Best Friends Pet Care

Best Friends Pet Care reviews

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Ratings by demographic groups

Reviews by job title

One of the worst experiences of my life

Expect to feel undervalued

Run! Run far away.

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