Best Friends Pet Care Reviews | Glassdoor

Best Friends Pet Care Reviews

Updated August 8, 2017
86 reviews

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2.5
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Shane Kelly
22 Ratings

86 Employee Reviews

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Pros
  • working with animals will to work with schedule limitations (in 10 reviews)

  • Got to meet a lot of dogs, got to play with dogs, got to learn about dogs and dog breeds, co-workers and clients shared my love of dogs and animals (in 4 reviews)

Cons
  • The low pay, but that's the industry (in 8 reviews)

  • Long hours, a lot of labor, have to be quick and move fast (in 7 reviews)

More Pros and Cons

  1. "Crazy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Best Friends Pet Care full-time (More than 5 years)

    Pros

    Animals, great clients, Co workers, Clients who bring food in.

    Cons

    Pay. Pay. Pay. Difficult clients. Dog fights, Holidays, Long hours/days.

    Advice to Management

    If you have a passion for animals, great job. You can't do this job without a passion for it.


  2. Helpful (1)

    "All about thr numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Best Friends Pet Care full-time

    Pros

    It was great to work with animals

    Cons

    Corporate, maybe its everywhere. But the focus on meaningless numbers and money isnt whats best for the pets. Using a labor hour allocator that everyone knows is broken and doesnt work that always leaves the center understaffed and underpaid frankly.

  3. "Fun but Constant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There's always work and it's an enjoyable day being around animals

    Cons

    Seven days a week all year, no holidays. It actually gets busier during the holidays.


  4. Helpful (1)

    "Best Friends"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Friends Pet Care full-time

    Pros

    Work with animals all day

    Cons

    Long hours, untrained staff

    Advice to Management

    Hire with experience, discipline poor workers


  5. "Regional Facilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Best Friends Pet Care full-time

    Pros

    The Director of Facilities and Facilities Manager out of the corporate office are AMAZING.

    Cons

    Other departments try to micromanage Facilities department.
    When anything you do does not meet Operations department expectations they complain to VP of operations.
    Most Center managers are resistant to Facilities requirements and changes


  6. Helpful (1)

    "Overall Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Duluth, GA
    Former Employee - Customer Service Representative in Duluth, GA

    I worked at Best Friends Pet Care part-time (More than a year)

    Pros

    Decent hours, coworkers are very friendly and helpful

    Cons

    little upward mobility, crazy holiday rushes


  7. "product"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good place to work it is

    Cons

    none that i can think of

  8. Helpful (2)

    "Run, Don't Walk!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Best Friends Pet Care part-time (Less than a year)

    Pros

    You get pet discounts for boarding, grooming, and veterinary. That's it.

    Cons

    Lazy and disrespectful managers
    Severely outdated facilities
    Staff improperly trained for their jobs

    Advice to Management

    I understand this location was bringing in a decent amount of money, but I would seriously consider looking at who you have hired to run this facility and the condition of the facility itself.


  9. Helpful (2)

    "Horrible benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are dogs in the office

    Cons

    The "benefits" are a complete joke and you could find better working at a grocery store, none of which they mention in the handbook or when you're hired on. You have to use your own PTO to take holidays off work (yes, including Christmas and Thanksgiving), you don't get medical benefits until you've worked for 3 months, you can't even use your own accrued PTO until you've worked 6 months, and if you leave with a PTO balance, they don't pay it out. There is no work-life balance. Negotiate to be hourly because at least when they make you work overtime, you'll get compensated for it. No one stays here for longer than 1 year for a reason.

    Advice to Management

    There is high turnover because you overwork everyone to the point of exhaustion and burn out and you offer little to nothing that compensates for this. You listen to employees complain, but you rarely act on anything. Your business model cannot continue at the pace you want if you keep having to replace and train all your office staff annually. The job market is better than what it used to be and you have to learn to be more competitive to get quality staff in this economy.


  10. "Pet Care Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Best Friends Pet Care part-time

    Pros

    Fun environment and a good manager

    Cons

    Some workers were rude and didn't care about the job


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