Byte reviews

Due to its rapid growth, many rules are changing. It's worth noting that favoritism exists, although this is a common occurrence in many places.

I will echo what older reviewers and previous people told me privately. There's lots of favoritism. It's very cliquish. If you are not a part of the click, you are treated horribly. Lots of gaslighting and shame-based methods of providing feedback. They know nothing about the sandwich method. I can say from experience that I was dealt with a lot of passive-aggressiveness there. And when you get called into a meeting, you barely have room to talk. Someone being tried for murder has a better chance to represent themselves than a TL/HR who doesn't like you. There are no raises and no recognition for completing a year there. No performance-based bonuses. The company sides with the abusive callers every time. Seniors and Team Leads will either refuse or just pushback a lot on escalated calls. People leave there in droves. I know call centers in general have a higher turn over rate, but I have never seen it at the rate of Byte's. They are not good at retaining people and I have seen even some of the best performers quitting. The company is not growing at a rate anywhere near what we were promised when we got hired. There is no flexibility with schedules. There are no companywide events and no Holiday parties. And they don't pay for language differential. They always tell you to go above and beyond for the customer (and I won an award for that), to advocate for the customer, and listen to them and show them empathy, and take good care of them (which is normal of a call center). But then when I realized I didn't get the same from the company is the moment I started taking care of me first, putting my needs first, and sharpening my own skills to never have to tolerate that from anybody again.