Unsustainable/unrealistic expectations - in need of a major culture shift
Pros
The microbiology team in particular is exceptional. The people (below management level) I worked closely with are what kept me there for so long. I will treasure those relationships forever!
Cons
The micro lab is scraping by with a skeleton crew...and, in multiple instances, as soon as an individual becomes theoretically trained on a task/test (AKA training is documented on-paper) they essentially become the SME and are held responsible for the task/test. This is without sufficient effective, exclusive, and dedicated training. People are thrown into the weeds. It should be noted that this isn't always the case, but it happens too frequently. And even if an analyst is not pushed to assume SME responsibilities, their training will still be rushed and they are not set up for real success before handling GMP client samples. Conflicts of interest occur frequent, with analysts being expected to perform investigations into their own quality events. Not only is this a clear conflict of interest, but it takes analysts out of the lab and adds to the stress of meeting tight testing timelines with the already stretched&stressed skeleton crew. No HR at the Agawam site for more than a full calendar year...this caused a significant personnel issue (loss of a vital micro analyst) which could have and would have been avoided had HR been on-site. Safety process is lacking. Analysts have left the company (specifically the Agawam facility) because they did not feel comfortable with the safety processes and procedures. Employees must be their own safety advocate at all times. Bonuses are a thing of the past. The last bonuses they handed out went to just 4 people, and they made us vote for who we thought deserved some recognition. We had all weathered multiple company acquisitions, system overhauls and headaches and kept working hard for the company through it all...and to ask us to vote for who "deserved" bonuses was an enormous insult. We all did. There is no real work life balance. It is work first, life second. Management and site leadership do a great job of carefully choosing their words and reassure us all that they "don't want us working so much overtime," but when push comes to shove and a client makes an unreasonable request you had better believe we as analysts are expected to accommodate the nonsense and stay as late as necessary to do so. As I was told by the site leader, "we provide a service." I tried explaining to him that I did not want to stay until after 8pm to test a sample...I worked first shift...and he explained we provide a service. Give me a break. Instead of forcing first shift employees to work 12 hour days...explain the situation to your clients and BUILD A SECOND SHIFT...or explain the situation to your clients and they can take it or leave it. Put employees first for once.