Columbus Metropolitan Library Reviews | Glassdoor

Columbus Metropolitan Library Reviews

Updated May 4, 2017
25 reviews

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Full-time Part-time

4.0
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Patrick Losinski
18 Ratings

25 Employee Reviews

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  1. "Not bad for part-time . . ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Specialist in Columbus, OH
    Current Employee - Customer Services Specialist in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Columbus Metropolitan Library part-time (More than 5 years)

    Pros

    - Positive work environment.
    - Work that is interesting and varies from day to day.
    - Decent pay, along with benefits for part-timers.
    - Friendly coworkers, depending on your location.
    - Fairly flexible schedule.
    - Feel like you're making a difference in the community.

    Cons

    - Few full-time positions, requiring many employees to work two part-time jobs.
    - Work can be as stressful as any customer service job.
    - Some of the work is very physical in nature, which can cause injury over the long-term if you're not careful (i.e., bending over, lifting heavy bins, typing, standing for hours at a time.)
    - Can be difficult to advance, due to a lot of competition.
    - Library strives to be open to the public as much as possible. Therefore, we are often expected to come to work during inclement weather, even when the rest of the city is closed.
    - Staff morale can, at times, be very low. Then it is hard to come to work feeling positive.


  2. "Team-Oriented Isn't Just a Catch-phrase."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Homework Help Center Associate in Columbus, OH
    Current Employee - Homework Help Center Associate in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Columbus Metropolitan Library part-time (Less than a year)

    Pros

    They have a really wonderful team that cares about me and is willing to work things out and be open about their policies to make things work in my favor. They are open to promotions, to job swapping within the whole system, and they are very good about keeping lines of communication open and being a really great communal resource!

    Cons

    The hour system for the library is a little rigid. They do a great job of working around my schedule, but you have to be ready typically and give plenty of notice. There is a lot of management that has to look at a very broad system, so individual libraries sometimes get a little overlooked it appears, although this is so much less of a problem than it is in other big companies.


  3. "An innovative organization dedicated to service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Columbus, OH
    Former Employee - Customer Service Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Columbus Metropolitan Library full-time (More than 3 years)

    Pros

    CEO is passionate, comes from the library field. Everyone is positive. Great culture. Organization is focused on real-world impacts, which is evident in the customer appreciation.

    Cons

    Innovation moves fast and sometimes people feel left behind. Work can be stressful as there is little time to deal with behind the scenes tasks.


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  5. "What does the Future Hold for CML?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The original passion behind the library expansion project.

    Cons

    Employees with many years working at CML are being forced out of there positions once again during review season. The city residents should be made aware of how CML treats their long time "family" of employees. Seems even the new Talent Manager is bailing. The organizations Executives have been so focused on the money for expansion they have for gotten the mission and who really makes it possible. Its very sad.


  6. Helpful (3)

    "Good place for steady part-time work with great co-workers, but very few opportunities for advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Columbus, OH
    Former Employee - Customer Service Associate in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Columbus Metropolitan Library part-time (More than 8 years)

    Pros

    Great people to work with. A generally happy environment. Getting to encourage patrons to try new books was always a pleasure. Awesome place for 16 yr/olds looking for job experience, though they might want to volunteer for a year prior to give themselves a leg up. Quiet place in the evenings and bustling during the school year days. Wednesday nights in the fall bring a couple men who volunteer their time and guitar skills to play background music for a couple hours.

    Cons

    Many people were transferred to smaller branches while Main is under construction, and most of those people are doing great with the change in location. However, one who had been used to little-to-no supervision, operates in an illogical manner which is highly detrimental to their new team members. Attempts made by co-workers and management to help the new staff member understand their job requirements were met with a voiced refusal and a shocking lack of respect for management. Said employee is still there after many months of this behavior.

    Advice to Management

    Great management in branch. Upper management might need to take stock of how many employees are actually required per branch. Before the transfer of employees from Main Library, scheduling was stretched a bit too thin. One position stood vacant for over a year.


  7. Helpful (1)

    "Great work environment, fantastic people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Specialist in Columbus, OH
    Former Employee - Customer Services Specialist in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Kind, intelligent, compassionate co-workers. Laid back atmosphere. Community involvement, opportunity to positively effect the lives of others.

    Cons

    Full-time work is rare, low pay, no benefits for part-timers. Difficult to advance. Sometimes working with the public is stressful, involves lots of enforcing customer code of conduct. C-suite and strategic leaders make decisions that many long-term staff employees are against.


  8. Helpful (2)

    "Community And Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Specialist in Columbus, OH
    Current Employee - Customer Services Specialist in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Columbus Metropolitan Library part-time (More than 10 years)

    Pros

    Ethics, stability, benefits, diversity, work life balance, commitment to community, great coworkers, good leadership, industry leader, staff are plugged into institutional values.

    Cons

    Advancement chances are hit and miss -- chances to add value do not always fit into marketing focus, pay is not super


  9. Helpful (1)

    "Excellent company, wonderful people, one drawback though."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Columbus, OH
    Current Employee - Anonymous in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Columbus Metropolitan Library (More than 3 years)

    Pros

    Professional and friendly staff, easy to make friends and plenty of opportunities to help people.

    Company really cares for it's employees, and CML itself is always looking for ways to improve it's community impact.

    Working for CML, you build relationships with your community in ways you might not have looked for otherwise.

    This company is really attractive to people who are looking to really be a people person, and enjoy working with the public in a variety of roles, such as educator, social worker, and so on.

    Cons

    This isn't so much a jab against CML as it is against the community of libraries in general.

    Do not expect to find full-time work, and do not expect to find a position that will pay you for your degree.

    The job hunter market is so over-saturated with over-educated applicants, that you really have to get in at the absolute ground level (shelver, or sunday-only) to get in anywhere, not just CML.

    Getting ahead in the various libraries requires endless tenacity, charisma, and innovation, as well as a healthy dosage of luck.

    If applying to anything, expect the competition to be intense, numerous, and ravenous.

    Advice to Management

    Nada, keep up the good work.


  10. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Columbus, OH
    Former Employee - Customer Service Associate in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Columbus Metropolitan Library part-time (More than 5 years)

    Pros

    -Lots of professional development opportunities
    -Positive work environment
    -Nice pay and benefits, especially for young students
    -Sometimes friendly coworkers and clients

    Cons

    -Often open during inclement weather
    -Can get pretty routine and boring, depending on job position
    -Sometimes not so friendly clients

    Advice to Management

    Keep listening and taking input from workers. Keep customer service as a top priority and expanding services to more neighborhoods.


  11. "Fun place to work"

    Star Star Star Star Star
    Former Employee - Customer Service Associate in Hilliard, OH
    Former Employee - Customer Service Associate in Hilliard, OH
    Recommends
    Approves of CEO

    I worked at Columbus Metropolitan Library part-time

    Pros

    Friendly environment - both with co workers and customers. Flexibility in scheduling if needed for appointments.

    Cons

    Some branches were open on holidays that other branches were closed.


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