Creative Support reviews

3.3

60% would recommend to a friend

(410 total reviews)
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Anna Lunts

57% approve of CEO

56% positive business outlook

Creative Support has an employee rating of 3.3 out of 5 stars, based on 410 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Creative Support employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

410 reviews
1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Users were amazing. Line manager was great

Cons

I worked for Creative Support for four months and up to the end of my probation I genuinely thought things were going well. My work standard was great. I had excellent relationships with staff and service users, I had consistently good feedback in weekly supervisions and my communication was strong. Aside from four days off sick my attendance was fine. At my end of probation meeting I was told I would be transferring to a different service but I wasn’t given a clear outcome. I wasn’t told if I had passed my probation, failed it or if it was being extended. I was left not knowing where I stood. After that I had my planned three non-working days off as normal. Once those were finished I went to start at the new service for my first shift. When I arrived at the new service they didn’t even know I was coming. I was introduced to staff and service users and just got on with the shift as normal. Halfway through that first shift I was told my employment was being terminated. My own manager who was present in the service instead of speaking to me directly sent a manager from the supported living home across the road to carry out the dismissal. The whole situation felt disorganised and badly handled especially after being left without a clear outcome at probation and then dismissed mid shift in a place that hadn’t even been properly informed I was starting there. There was also repeated questioning around my mental health during my time there, despite it never affecting my work or performance and already being discussed openly at interview. Combined with the poor communication and lack of clarity around my probation, it all felt like there was very little care or consistency in how things were handled. Creative Support talks about inclusion acceptance and good communication but my experience did not reflect that.

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Creative Support Response
19h
Thank you for submitting your review. We appreciate your feedback and hearing about your experience as an employee. We are sorry to hear that your experience hasn’t been a positive one, and understand your concerns. If you would like to discuss this further, please email customer.care@creativesupport.co.uk and we can look into this for you.
1.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

None. awful company, please look elsewhere

Cons

-terrible pay - "benefits" are legally required minimum -no recognition -allow awful people to work there just to fill space, never take meaningful action unless its already gone way too far -don't see staff as human -don't give management positions any hours or time to actually get anything done then complain when deadlines arent met or other jobs have fallen behind.

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Creative Support Response
1mo
Thank you for writing your review. We appreciate your feedback and we are sorry to hear you had a negative experience. If you would like to discuss any of the issues you raised, and you would feel comfortable, please email customer.care@creativesupport.co.uk
4.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility Holiday allowance Shift times

Cons

Constant staff turn over Development opportunities

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Creative Support Response
2mo
Thanks for taking the time to write a review. We’re so glad to hear that you are having a positive experience with Creative Support. We really appreciate your feedback.
Viewing 1 - 3 of 410 Reviews

Glassdoor has 440 Creative Support reviews submitted anonymously by Creative Support employees. Read employee reviews and ratings on Glassdoor to decide if Creative Support is right for you.