Dal-Tile Reviews | Glassdoor

Dal-Tile Reviews

Updated November 6, 2017
114 reviews

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3.3
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John C. Turner, Jr.
59 Ratings

114 Employee Reviews

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Pros
Cons
  • It is a good old boy company and that is rather unfortunate as there is so many talented people that get looked over time and time again (in 5 reviews)

  • Upper management is all politics (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "Administrative manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dal-Tile full-time

    Pros

    The Employees are all great

    Cons

    The customers are needy due to their own poor planning


  2. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Houston, TX
    Current Employee - Sales Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dal-Tile full-time (More than 10 years)

    Pros

    Great people! Like working with family.

    Cons

    Upper management out of touch with boots on the ground.

  3. "Needs New Managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Machine Operator in Dickson, TN
    Current Employee - Machine Operator in Dickson, TN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Dal-Tile full-time (Less than a year)

    Pros

    Its a job and the hours are OK.

    Cons

    Management at Dickson is Horrible!

    Advice to Management

    Leave.


  4. "Run!! Do not pass go and run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Designer in Salt Lake City, UT
    Former Employee - Gallery Designer in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dal-Tile full-time (More than a year)

    Pros

    The discount is awesome. There are somewhat flexible with a long lunch when needed and you can leave early on occasion.

    Cons

    These ladies are a tough bunch of people to work with. No one ever tells you how much you will work here. They make it sound so easy but the real story is you will work your butt off. You will help 15-20 people a day and your co workers are not willing to help on any projects.
    You’re also expected to help keep the showroom clean and drawers stocked. No matter how hard you try, you will never do a good job. They complain about everything. Be expected to attend several events each
    Year that you’re not paid for. Don’t expect to get much of a raise each year. The simple conclusion is there is no way for you to move up. It’s a joke. This is not a career, it’s a dead end job.

    Advice to Management

    Learn to be happy and communicate better.


  5. Helpful (2)

    "Lots of good with lots of bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dal-Tile full-time (More than 3 years)

    Pros

    Established and still growing company, industry leader, fantastic products that sell and have brand name value, large size company that offers a lot of the benefits of a large sized company. Opportunities to advance arise often (if not always linear advances) and the company does seem to like to promote from within (at least on the east coast). Easy to walk into a clients office with our products.

    People you work with are typically great, intelligent and do their jobs well. Benefits are okay though it seems every year more is taken away. In my experience management puts you on decent footing to do your job well as long as you're not working at a sales service center. While things are not perfect, the company does seem to want to improve in areas that they can.

    Cons

    As with most large companies communication can be extremely dubious at times. Getting required samples for clients ends up becoming the large bulk of my daily routine rather than actually going out to sell the product.

    While most people you work with are generally good there is a bit of an "old boys club" feeling with management and certain employees through out the region. Management can sometimes be unfair and quite frankly ignorant in some of their decision making at the lower level. Friends and family members may be hired of senior managers to fill roles that may be better filled by others.

    If you are a lower-level employee (meaning not management or sales) you may hate your job. Sales centers are under-staffed and severely over worked. Customer service complaints are rampant and could easily be fixed by having more people to address and help clients.

    The atmosphere at the company is slowly changing for the worst. It has become much more corporate over the years while disregarding the employees who have been here for a long time. Lots of turn over and for a good reason.

    Pay for reps (while not horrible) must be better. Compared to similar companies (and across various regions- when you pay a rep in Tennessee the same as a rep in Boston or Chicago or NYC, you are completely ignoring the cost of living aspect which can force happy employees to start looking elsewhere).

    Advice to Management

    You are doing a lot correctly but dont forget your employees. You have a lot of people working for you who have been there 10-20 years, dont lose that part of yourself to make a few extra bucks. We get its a business but for some of us who have put sweat and sometimes literally blood into making it what it is we dont want to feel like we are being forgotten or underappreciated. Might want to look into what other companies do to keep employees happy.


  6. "Design/Sales /Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design/Sales/Customer Service in Anaheim, CA
    Former Employee - Design/Sales/Customer Service in Anaheim, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dal-Tile full-time (More than a year)

    Pros

    Great environment, products and company.

    Cons

    Work can be physically exhausting because of the pace and lack of coverage. Tile can be heavy at times. Management doesnt treat all employees the same.

    Advice to Management

    Treat everyone equally. Playing favorites and allowing some employees special privilege will eventually catch up. Be honest, not deceptive. Reflects poorly on mgmt in location.


  7. "Design Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant in Philadelphia, PA
    Current Employee - Design Consultant in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dal-Tile full-time (More than 3 years)

    Pros

    Company cares about its people and the people who work for the company are generally great.
    Promotes most often from within.

    Cons

    High deductible insurance is occasionally a bummer., Raises are minimal, even for high performers. Little path for advancement for Design Consultants.

    Advice to Management

    Need better communication between departments. Better pay attracts better caliber of employee in Sales and Consultants. Too few people for too many responsibilities, causes oversights and mistakes.

  8. Helpful (2)

    "Steady Decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norristown, PA
    Former Employee - Customer Service Representative in Norristown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dal-Tile full-time (More than 10 years)

    Pros

    There are NONE. Go look elsewhere. It's not worth your time. You will regret it. Wasted a lot of years there.

    Cons

    Horrible, incompetent management at every level. Good ole boy network. SSC managers have their cliques and play favorites. Low pay. Under staffed. Customers are rude and clueless. Money money money is what it's all about. Company does not care about people or safety (hey, OSHA), period. No training. Forcing out​ older employees. BACKSTABBING!

    Advice to Management

    Go flip burgers at McDs. You are clueless.


  9. "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gettysburg, PA
    Former Employee - Anonymous Employee in Gettysburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dal-Tile full-time (More than 3 years)

    Pros

    Easy to get on 1st shift. Decent benifits. Not the best though.

    Cons

    Pay is low for the area. Silica dust in the tile plants.

    Advice to Management

    Go on the production floor.


  10. "Sales Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Center Manager in Northeast, NY
    Former Employee - Sales Center Manager in Northeast, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dal-Tile full-time (More than a year)

    Pros

    Sales Service Centers were not open on weekends. That's about all I can say that's pro.

    Cons

    Low pay for the job description. That being said the actual job requires much more than is presented in the description. The centers are run with skeleton crews. The center was very profitable. There was no reason for the understaffing. When one of the staff was absent the center was a mess. Lost more customers due to their frustration with our inability to obtain required products in a reasonable time frame. Also the backlog of contractors waiting to pick up products didn't help matters. Phones would go unanswered because there was not enough staff available. Not allowed voice mail. Upper management bullies its people to perform creating a hostile work environment. If it has not been already it will be sued for the treatment of its employees. I know jobs are tough but stay away from this place if you can.

    Advice to Management

    Not one employee that was happy. All would leave and were looking to get out of there.


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