Databox Reviews
81% would recommend to a friend
(64 total reviews)
Peter Caputa IV
90% approve of CEO
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Found 64 of over 81 reviews
Updated Nov 7, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- 5.0Nov 7, 2023Anonymous EmployeeCurrent Employee, more than 3 years
Pros
Product has continued improving year over year. Product leadership is innovative and receptive to both internal and customer feedback.
Cons
Marketplace is becoming more competitive which has created new challenges we need to overcome.
Databox Response2wThank you for taking the time to share your thoughts. We're happy to hear that you've noticed the continuous improvement in our product and appreciate your recognition of our product leadership. It's important to us that we actively listen to our customers. We believe that internal feedback and collaboration are crucial for maintaining and enhancing the quality of our product, and your insights contribute significantly to this process. We're committed to ensuring your positive experience, so please continue to share any concerns or suggestions; your insights are crucial as we strive to enhance your journey with us. Thank you for being a part of the Databox team!
- 5.0Jun 14, 2023Anonymous EmployeeCurrent Employee, more than 5 years
Pros
Databox is an ever-evolving app and company which translates to infinite opportunities. The most successful Databox team members are those who aren't afraid to get their hands dirty and listen/ learn from others. Proving your ability and willingness to grow will result in your involvement in so much. As a result, you'll continuously expand your portfolio, reach, and impact. People at Databox genuinely care about the success of the company, the success of our users, and the success of individual team members.
Cons
There's so much to do, it can be overwhelming! But stay focused, prioritize appropriately, have the right conversations, and you'll be on the right track.
Databox Response6moThank you for sharing your positive feedback! We greatly appreciate your review and are thrilled to hear that Databox provides you with opportunities for growth and development. We firmly believe in investing in the growth of our team members and are passionate about creating an environment where learning and collaboration thrive. While we understand that the workload can sometimes feel overwhelming, we encourage you to stay focused, prioritize effectively, and engage in conversations with your manager who can provide guidance, support, and help you navigate the workload in a way that promotes work-life balance. Thank you for being a valued member of our team, and we look forward to supporting your continued growth and success at Databox.
- 5.0Jan 18, 2018Onboarding SpecialistCurrent Employee, more than 1 yearCambridge, MA
Pros
- Constantly challenged - Nice mix of independent and team work - Opportunity to learn from some of the best in the business - Insanely fast turnaround times from product team so you can meet your goals and please users - Everyone is passionate about the company and wants to succeed - Regardless of your position, your voice is heard
Cons
On such a small team, there's no one to blame but yourself if something doesn't get done!
2 - 5.0May 13, 2020Customer Service RepresentativeFormer Employee, more than 3 yearsSan Francisco, CA
Pros
good management better service good pay good benefits
Cons
not that much they are pretty good about their employee
- 5.0Sep 21, 2020Sales ConsultantFormer Employee, less than 1 yearBoston, MA
Pros
flexible work time options, benefits, people
Cons
nothing that can not be changed
- 3.0Jun 25, 2023Customer Support SpecialistFormer Employee, more than 1 year
Pros
Remote Environment Tech Fund around 1000 Euros every 5 years Awesome work-life balance Good mentorship and they encourage you to choose what team you'd like to move on to.
Cons
Low Job Security - You never know what day, or hour will be your last. I have seen the best of the best fired on a 5-minute notice without a good reason Communication Issues and hardly an open door policy - The CEO likes to engage with the employees but the middle management does not take it too well if you share feedback with the CEO The division of salaries between the regions really needs improvement. For example, a rep from Latin America takes home around 1.5x more than a rep from Serbia, and about 2.5x more than a rep from India, even though they all have exactly the same day-to-day responsibilities. Not a great salary bump on the promotions that happen after more than a year.
Databox Response5moThank you for sharing your feedback with us. We appreciate both the positive aspects you mentioned and the areas where you feel we can improve. Your input helps us identify areas for growth and development. We're glad to hear that you valued our environment, work-life balance, and development opportunities. We strive to provide a supportive and balanced work atmosphere where employees can thrive. Regarding the concerns you raised, we take them seriously. We are committed to promoting growth and recognizing talent within the organization. Our promotion process is based on team members' potential, which is greatly influenced by our company performance guidelines and expected behaviors. Regarding the division of salaries between regions, we pay based on the specific context of each country and region. Our belief is that this approach provides fairness for both individuals and the company. We take into account factors such as the cost of living, local market standards, and individual qualifications, ensuring that our compensation remains equitable. Thank you again for taking the time to share your thoughts, and we wish you all the best.
- 3.0Apr 20, 2023Customer Support SpecialistFormer Employee
Pros
Remote work, pleasant colleagues, software industry
Cons
I was working in this position for more than a year, the starting salary is low for the Serbia region, and it was very difficult to get a raise, you have to stay longer every day to reach monthly and quarterly goals, and they are only blindly following statistics. Even when you go on a vacation they don’t lower expectations regarding targets, so you need to compensate for that when you return or you will miss getting a raise. The salary overall is low, especially since you are a contractor and are receiving a gross salary, and have to pay all the taxes, etc.
Databox Response7moThank you for your contributions during your time with us, and glad you appreciated our remote work culture and working with your fellow team members. Also, we appreciate your suggestions for improving our compensation practices in different countries. We strive to pay fair, consistent and above-average compensation per region. But, we will take your feedback into account as we are currently reviewing compensation levels across teams. Regarding setting targets, as you probably know, we review and reset targets quarterly. The biggest input is the activity volume and results from the previous quarters. Because we are continuosly investing in our marketing and product development, these targets do go up. But, because we set targets based on what the team has achieved previously, we believe they are fair and allow for the majority of the team to meet or exceed them. This is evidenced by the number of team members who have been promoted based on performance. Regarding adjusting targets for vacation time, we did stop this practice because the targets are quarterly and because it added a lot of complexity to our tracking. When we made this transition, we adjusted the targets accordingly. Overall, we believe our performance management practices are very similar to other high-performing SaaS companies, but do appreciate the feedback very much and will consider your feedback alongside feedback from others. We are sorry that you felt underappreciated at Databox, and wish you the best in your future endeavors.
- 5.0Jun 30, 2023Customer SupportCurrent EmployeeNovi Sad
Pros
Fast growing company with lots of talentent idividuals ready to share knowlegde with you. Space to grow, share ideas, learn new things every day, get inspired. Great product and great people. No micromanaging.
Cons
You don't get as many perks as a remote worker. No gym membership, no health insurance, maternity/paternity leave is based on US practice, which is really poor if you're based in Europe.
1Databox Response5moThank you for your review! We appreciate your feedback and are delighted to hear that you value the growth opportunities within our company. We also want to express our gratitude for your suggestions regarding benefits and improvements. Your input is invaluable as we continuously strive to enhance our offerings. We are actively working on adding a gym membership benefit, and we would like to highlight that we have a dedicated budget for high-grade medical exams of your choice. Furthermore, regarding maternity/paternity leave, we offer more options which are explained in our policy, allowing you to choose the most suitable arrangement for your individual situation. If you require further information or clarification on any of these options, please do not hesitate to reach out to our People and Culture team. They are here to support you. Thank you once again for your review and for being a part of our team!
- 5.0Jun 14, 2023Onboarding SpecialistCurrent Employee, more than 1 yearSanto Domingo
Pros
People are super nice and willing to help. The work allows for independence yet encourages collaboration. Changes are explained and documented. The company is mindful of your time, reinforces our values and invests in our growth and wellbeing.
Cons
They are aware of our cons as they do NPS surveys every so often and address them. After the retreat, the company rapidly moved to address our concerns and recommendations. End of year bonus would be nice.
Databox Response6moThank you for sharing your feedback! We truly appreciate your kind words and are thrilled to hear you appreciate the transparency and communication regarding changes, as well as the company's investment in your growth and well-being. Your feedback is invaluable, and we are committed to addressing any areas for improvement identified through NPS surveys. We also appreciate your suggestion regarding the end-of-year bonus and will take it into consideration as we continue to enhance our benefits package. Thank you for being a valued member of our team, and we look forward to your continued success and growth with us.
- 5.0Jul 30, 2023Technical Sales ConsultantCurrent Employee
Pros
Remote work, amazing work environment, lots of vacations, nice career path
Cons
Limited growth, small percentage of salary increases
Databox Response2moThank you for taking the time to provide your feedback. We greatly value your input and are pleased to hear that you appreciate the positive aspects of working at our company, such as remote work, the work environment, ample vacation opportunities, and the clear career path we offer. We understand your concerns regarding limited growth and the percentage of salary increases. While we strive to provide competitive salary packages to our employees, we understand that there is always room for improvement. We will take your comments into consideration as we continue to evaluate our compensation policies. Thank you again for taking the time to share your thoughts. Your feedback helps us continuously improve, and we remain committed to providing a supportive and fulfilling work experience for you and all our employees.
Databox Reviews FAQs
Databox has an overall rating of 4.4 out of 5, based on over 81 reviews left anonymously by employees. 81% of employees would recommend working at Databox to a friend and 78% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
81% of Databox employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Databox 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Databox to be management, culture, career development and the cons to be benefits, compensation.
