Detroit Public Library Reviews | Glassdoor

Detroit Public Library Reviews

5 reviews

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3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Russell Bellant
1 Rating

Employee Reviews

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  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Detroit Public Library full-time

    Pros

    Books available from authors around the world.

    Cons

    Safety sometimes can be an issue

    Advice to Management

    Treat everyone with respect.


  2. "decent for a young person in school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Detroit Public Library part-time

    Pros

    easy work with the correct manager

    Cons

    the pay is too low especially when dealing with difficult management and difficult customers.

  3. "College kids and teenagers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerical Assistant
    Current Employee - Clerical Assistant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Books. Books. Books. Books. Oh, and books.

    Cons

    No room to grow within the ranks. Lower level employees are treated like crap.

    Advice to Management

    Really needs to dump antiquated policies to adapt to changing technology and parton base.


  4. "Challenging and Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Detroit Public Library full-time (More than 5 years)

    Pros

    The majority of staff genuinely care for one another. In some areas of the library system teamwork is highly regarded. Patrons are eager to receive many of the services the library offers and often provide updates on their achievements which they attribute as direct results of library services. Advancement was possible in the past and hopefully will get there again, but in the current financial state it's unlikely. Employees involvement in internal staff events, groups and committees is completely open , allowing for the awareness and acknowledgement of individual staff talents, specialties and knowledge.

    Cons

    Providing public service in areas where the majority of the community is challenged by various social hardships often overshadows the positive aspects of employment at the library. Staff with higher levels of seniority (20 plus years of service) are now starting to retire after many newly hired and LIS degreed staff were laid off. This has caused an even larger staff shortage with a larger workload, longer desk hours working with the public and a decrease in staff morale.

    Advice to Management

    Invest in employees more and ultimately the invest will yield great rewards for the organization, and its publics.


  5. "50/50"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Assistant in Detroit, MI
    Current Employee - Customer Support Assistant in Detroit, MI

    Pros

    The pay is higher than at suburban libraries, if you work a full day you get 1.5 hours for lunch (paid), benefits are decent, and there USED TO BE room for advancement before the hiring freeze

    Cons

    Administration is a joke, some managers are lazy and you have to practically kill someone to get fired (because of the union) so you may be stuck with slacker co-workers.

    Advice to Management

    Hire better employees in administration and stop promoting poor workers into management positions. Stop hiring scary librarians from the suburbs who are afraid of us "inner city" folk.