Direct Interactions Reviews

Pros

You make your own schedule. Managers and trainers are receptive.

Cons

Not sure how the benefits size up to other companies.

Pros

Direct Interactions is the greatest company to work for. Professional, supportive, great supervisors and amazing management who will go above and beyond for their employees. Wonderful teammates who are so good at what they do. There are so many ways to grow with this company. I've been with them for a little over 2 years now and it's been one of the most rewarding experiences I've had professionally. I've grown in ways I never would have imagined. The training I received was top-notch (paid) and there are so many different resources at my disposal to guide me if needed, to provide the most helpful assistance to all of our customers. There's no micro-managing...they treat their employees as adults they trust to do the job they are hired for. I've never had a problem with getting paid. I look forward to growing more with them in the future. I never pictured myself in this line of work before I joined Direct Interactions however, with all I have learned and experienced, I feel it's one of the best choices I've ever made. They are really the BEST!

Cons

None that I can think of.

Pros

Flexibility in your schedule for life balance.

Cons

Its hard to get the perfect schedule as you have to be quick to choose.

Pros

Quick hire Easy role Camera not required for training Training is easy Paid extra sometimes if they are busy Pick your own hours Work from home They pay for the background check

Cons

Must provide own computer, headphones and hard wire Low pay Must work minimum 6 hours on Mondays Must work minimum 20hours per week No more than 30 hours per week can be worked Shift bidding is crazy and hours are usually gone within the first 10 minutes. You’ll never make a full 80 hour check 6 minute breaks earned per every hour worked (you can stack up to 30 minutes) No paid lunches. You just not schedule yourself if you need a break No weekends or late night hours available. M-f 8-5

Pros

set own hours, easy assignments, call assistance

Cons

Hours are first come first serve and they are taken up pretty quickly

Pros

At Direct Interactions, you work from home and set your own schedule each week. You meet and assist many people which require your assistance daily. The work place is wonderful. There are always Team leads, Supervisors and Managers to help the employers daily minute by minutes. There are performance reports and private & group meetings and special updates provided when needed do to changing events and times. There are daily encouragement post and helpful personal assistance if and when needed. Sometimes a agent may need to hear from a staff member who make be going through a though call or a person event. We believe in encouraging one another.

Cons

I don't have any cons.

Pros

Assisting clients with much needed financial assistance

Cons

Everything else. Hours will drop and they'll kick people off 10 minutes into your shift and expect you to keep clocking on every hour. Just to be removed immediately after. They'll bombard you with emails and team asking and begging for people to commit time to help with queue or outbound. They'll promise you gift cards and such and when you hit that mark try anything to prevent you from getting them. Management has a lack of respect especially for people who don't fit they're criteria, predominantly black. I've had managers private message me accusing me of taking credit for calls I completed saying I didn't. When they can view call logs. There is lack of any organization they all say different things and no one agrees with each other. You'll have multiple managers on one chat telling you to do different things.

Pros

This job came at the perfect time for me. Since I am a full time student and mom with toddlers. This job is flexible that allows you to select your hours with a 25 hour minimum. On top of being able to select your hours the work managements work environment is friendly and understanding. The best team I have ever worked for. I started off as a temp but then was offered a permanent employee position, which I was hoping for !

Cons

I guess one con would be that you need to work in a silent and private room with no background noise. But that’s with any work from home job.

Pros

Family Friendly, honest, flexible, great training, amazing management staff. I could go on and on! This has been the most wonderful job I have had! I absolutely love working for Direct Interactions and will continue for years to come!

Cons

I have not found a downside to this company. I have worked here two years and so far this has been the perfect fit for me in every way!

Pros

Started working for DI 8/2020- Present. My experience with DI has been wonderful. Started as an agent and now I'm a supervisor. DI is a great company to work for. I love that I have the ability to schedule my own hours and work from home. I have nothing but respect for everyone (agents, supervisors, managers etc.) who works for this company, the work being done by DI is outstanding. It's not just customer service, it's customer care. Be Kind. Be Correct. Be Complete.

Cons

No cons at the moment.