Ecampus.com Reviews | Glassdoor

Ecampus.com Reviews

Updated August 8, 2017
16 reviews

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3.0
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Matt Montgomery
11 Ratings

16 Employee Reviews

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  1. "picking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ecampus.com part-time (Less than a year)

    Pros

    Professional growth,
    Teamwork
    Benefits
    Faithful employees
    good communication

    Cons

    Contract work
    Bad salary
    Much hot
    working hours


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lexington-Fayette, KY
    Current Employee - Anonymous Employee in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ecampus.com full-time (More than 10 years)

    Pros

    Employees are very friendly including the Executives. You work hard but there is a laid-back feel here. Casual dress code, some departments have flex hours. All Executives are there for anyone to talk to, they do not stay behind closed doors. Company is growing rapidly which provides career opportunities.

    Cons

    Not all departments give yearly raises and reviews.

  3. Helpful (1)

    "3+ year former Account Manager in Virtual Bookstore Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Bookstore Account Manager in Houston, KY
    Former Employee - Virtual Bookstore Account Manager in Houston, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ecampus.com (More than 3 years)

    Pros

    There really aren't any great things about working here. The 401k match is nice and they offer very basic benefits (Health, Dental, Vision) for affordable rates. I guess if you want a low energy company and a job with no challenge or opportunity, then that might be a plus.

    Cons

    There are 3 major issues with this company which create a lot of problems and a pretty negative environment. They are the upper management, the culture and the CEO. There are a lot of great people who work here and a lot of talent, unfortunately, this company is not a place where hard work, talent or dedication are recognized or noticed. There is almost no upward mobility, because there is almost no organizational structure. The culture is non-existent, people barely interact, the office is windowless, full of cockroaches and the awful working conditions have become a pretty sad joke among the employees.

    I was with the company for over 3 years in various roles. I was an account manager in the virtual bookstore for 2 of those years. On a side note - I wasn’t fired, so this is not a spiteful post by a disgruntled former employee. If you are interviewing for a position in this department, there are a few things you should know
    1: Your starting salary will be your only salary. Raises never happen. Ever. The CEO specifically states that raises are not guaranteed, even for yearly cost of living adjustments.
    2: You will never receive a performance review. The leadership of this department will promise them a couple times a year, but there are always reasons why they "just don't have time" to get around to them. If you sit down and express concern about this issue, you will be patronized.
    3: During the "travel seasons" you will be expected to be on call for trips that will be planned at the last minute. These are not trips which they didn't know about until the last minute, these are trips that they know about months in advance, but wait until the last minute to make travel arrangements and tell employees to plan for them. Expect less than a few days of notice for these trips.
    4: When you are traveling, your accommodations will include red eye flights and/or long drives. It is quite common to travel for an entire day after your school visit, getting home well after midnight and then you are expected back in the office the next morning. Expect to work many days’ worth of overtime, with no compensation.
    5: The department is inefficiently (because there is no organizational structure) managed. The leadership is quite often profane, sexually inappropriate and oblivious to problems. Those in charge get very stressed and overwhelmed because they refuse to delegate or lead. There is no one problem when it comes to upper management, but this is a huge component.

    The company tries to brand themselves as an innovative startup, but they are far from either. The entire business model is chasing the industry leaders’ ideas. eCampus isn't doing anything that makes them an industry leader, they are industry followers at the back of the line. At any level of management there is a lack of direction and vision. These issues start at the top and trickle all the way down, creating a toxic work environment and an unsustainable business model. They want to grow by signing new accounts, but they don’t want to build a scalable organizational structure.

    If this review seems hyperbolic, it is because the issues are comically bad. They seem to go out of their way to avoid making positive progressive changes.

    Advice to Management

    Create an actual HR department and invest in an employee culture with competitive benefits. Implement an organizational structure and delegate duties by strategically creating positions.
    Transparency. Communication. Respect. These three words should be learned and understood.

    Get a new office. With windows and no cockroaches.

    Ecampus.com Response

    Feb 1, 2017 – Human Resources Manager

    I am very sorry to hear that you were unhappy with your position at eCampus. I will let you know that all managers have gotten better and employees are given annual raises/reviews. We have hired a... More


  4. Helpful (2)

    "Virtual Bookstore Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lexington, KY
    Former Employee - Anonymous Employee in Lexington, KY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    401K match and vacation amount is pretty standard. However, there are vacation blackout periods in December and May.
    Vision and Dental insurance are not expensive.

    Cons

    Department managers have zero respect for your personal life during 'buyback' season. You will be 'asked' (a.k.a. told) to travel with less than 48 hours notice because they do not plan ahead, despite having done this for 10+ years.
    Special treatment is provided to some people so they do not have to travel nearly as much as their peers.
    Employees who do not perform are not disciplined as long as they fit into the clique. However, if an employee does not fit in, he/she can be terminated on the spot.
    Employees are expected to work extra from home, have email on their phones, and put in overtime without compensation.
    Pay is entry-level, directed toward recent college grads. Even with a college degree, it will take years before your salary breaks $40K.
    Nearly all software used is written in-house by a group of approx. 6 people. This is a huge bottleneck and causes a backlog of issues which will never be resolved.
    Multiple executives are dishonest with their employees and business partners. Some actions are unethical and possibly illegal.
    The only offices with windows are the CEO's, CFO's, and CEO's assistant's.
    Cubicles have water stains and appear to be second-hand or recovered from a flooded office.
    Large cockroaches.
    Employee bathrooms worse than many gas stations.

    Advice to Management

    Provide performance evaluations and performance metrics so employees can identify areas for improvement.
    Raise the base pay for the department so your employees don't have to work multiple jobs.
    Compensate for overtime worked.
    Create a professional culture, not one full of condescending emails, micromanagement, sexually offensive comments, and disrespect.
    Plan ahead.
    Expand the IT department.
    Move offices to a location with windows but without 2-inch cockroaches.

    Ecampus.com Response

    Mar 2, 2017 – Human Resources Manager

    Thank you for taking the time to write this review. I am very sorry to hear that you were unhappy. I ensure you that situations in the Virtual Bookstore have greatly improved. Before employees are... More


  5. "No real complaints"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lexington-Fayette, KY
    Former Employee - Anonymous Employee in Lexington-Fayette, KY
    Recommends
    Positive Outlook

    I worked at Ecampus.com (More than a year)

    Pros

    If you value autonomy, you'll be fine at eCampus. You're given plenty, so if you like learning on your own without being micromanaged (if you're competent, that is), you probably won't have any issues.

    You're given a lot of opportunities to try and make an impact without a lot of bureaucracy.

    37.5 hour work week. Excellent work life balance for most people.

    Company is way more loyal to employees than most modern companies.

    Getting to attend conferences.

    If you make an honest effort, you'll be fine. Management is competent and realistic, if not a little too tolerant of ineptness.

    The company promotes from within. The average tenure is like 8-10 years, with a lot of people in senior positions having started in customer service.

    Cons

    A lot of people do the bare minimum to get by, but still complain about how overworked they are. People that are truly overworked aren't out of the office by 5pm every day.

    There are a few difficult people. Most people are okay, maybe not the best in their fields, but seem to care at least somewhat.

    Advice to Management

    Management is already shifting towards higher margin offerings, so that is good. I can't really think of anything specific, textbooks are just a boring, low margin business. The EdTech side of eCampus is probably the most exciting division, simply because it can be a foot in the door for other services the company offers.

    Trim the fat and focus on IT?


  6. "Hard to be successful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice co-workers in the office, and is pretty laid-back

    Cons

    The business structure made it hard to be successful in this line of work. Was fighting to keep clients happy throughout tenure.


  7. "Great place to gain valuable experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lexington, KY
    Current Employee - Anonymous Employee in Lexington, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ecampus.com full-time

    Pros

    ability to gain experience doing a variety of tasks, promotes from within, great benefits including health, dental and vision

    Cons

    busy seasons at eCampus.com can get overwhelming but once you learn how to balance all of your tasks they become very manageable

  8. Helpful (1)

    "A very enjoyable place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lexington, KY
    Current Employee - Anonymous Employee in Lexington, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ecampus.com full-time (More than a year)

    Pros

    likelihood of being promoted from within is high, supportive managers, good work/life balance, nice benefits package for full-time employees

    Cons

    depending on your position you may feel like you have a lot on your plate at first but I have found this to be a pro in the end due to the hands on self-taught learning I will take with me in the future!


  9. "Great staff to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Lexington-Fayette, KY
    Former Employee - Retail Sales Associate in Lexington-Fayette, KY
    Recommends
    Neutral Outlook

    I worked at Ecampus.com part-time (More than a year)

    Pros

    Work with a helpful team to assist in sales.

    Cons

    sit around 90% of the day. It sounds fine at first, but sitting down for 5 hrs straight not doing anything is tiring.

    Advice to Management

    fantastic


  10. "A great opportunity for entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Great entry level positions, amazing people.

    Cons

    Salaries were way below national average.

    Advice to Management

    Put employees first and you would probably cut down on the employee turn around.


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