Pros
- The HR team is responsive and efficient when it comes to visa and immigration matters. - The atmosphere among colleagues is warm and family-like, most people are genuinely kind and pleasant to work with. This kinda helps balancing out stressful times, though not sustainably. - The office location in Empire Tower offers a great view and easy access to nearby amenities. - It is an international working environment, with exposure to multicultural teams and big projects. - Being part of a leading MNC in the payment gateway industry allows for significant technical learning and knowledge growth. - Support and reimbursement of position-related training and courses.
Cons
Despite some positives, the company faces serious structural and cultural issues that make it difficult to stay long-term. - Salaries are noticeably below market average, which is disappointing for a company of this size and reputation. - Very little effort is put into retaining employees or recognizing their contributions. - The office environment is uncomfortably cold, people wear jackets indoors, and cleaning standards are poor compared to other offices. - Work-life balance is non-existent. Employees are often expected to be available at any time or day. - No remote work policy. - Only 10 days of annual leave during the first two years is very low and feels outdated, though Thailand’s many public holidays help compensate somewhat. - No tangible benefits from the company’s high-profile clients (e.g., airlines or major merchants). - Project management is catastrophic from top to bottom, documentation is almost non-existent, requirements are unclear and change on the fly, and delivery pressure is constant. Projects are handled so poorly that delayed releases and unsatisfied clients have become the norm. It is honestly a miracle the company is still standing. - Many roles are filled by underqualified staff, too many Product Owners with limited domain knowledge, Project Managers who lack PM fundamentals, and weak QA/Dev coordination. These issues stem from poor management and hiring practices. - Bad coffee. - No meal allowance, only free instant noodles provided, which is so sad, feels cheap and demotivating. - Workspace ergonomics are far below standard: no adjustable desks, no ergonomic chairs, no dual monitor setup, and no docking stations. This setup genuinely impacts productivity and health. - The outing and its budget is a joke, very low and feels more like a checkbox than an effort to build morale Overall: It feels like a company that has been around for 20 years but is still learning how to operate like a real corporate. There is potential, but management needs to wake up. Many employees quietly complain rather than speaking up, perhaps out of politeness.