Don't Walk Away From AMR - RUN!! - Anonymous employee AMR Employee Review

1.0
Nov 27, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely None That I experienced other than good coffee.

Cons

Absolute chaos - no one in my extremely top-heavy Organizational Chart had the slightest clue about how to arrange and schedule training. They were constantly shifting responsibility and then blame for their total lack of organization in the on-boarding and training process, and then attempted to place me into a position without the first bit of training and qualification that would have immediately placed the public in danger - and what bothered me the most was that they were very willing to do so. The only bright employees I met during the worst initial period of my work-life (over 4 decades) were mid-level people at the Texas Regional Communications Center who tried to get something moving for me, although when I showed up for training - they immediately asked: "Hello - welcome and why are you here?" It was not a rhetorical question - they really did not know why I was there... "To train, I was told" was my response. I have never experienced a worst employee attitude and sense of doom than I got from several employees of AMR. Paid well - yes - a ton of overtime. They complained of being overworked and understaffed constantly and I heard of too much pure malice and back-stabbing between co-workers. Even people I know who work for AMR - Waco say the same thing - they are making things up as they go and there is nothing sure and certain. Constant policy changes and supervisor change and turn-over with incompetent people put in supervisory positions. I had very high hopes for this position and wanted it to be my last before retirement, but the old saying rings true: "Life is too short to spend it with people who make you miserable." Some very good people there, but not enough of them.

Explore other reviews about AMR

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Career growth opportunities, supportive coworkers, opportunities to learn and develop, ability to advance if you stay engaged and work hard

Cons

Healthcare/EMS can be demanding, long hours at times, stressful days, and workload can be heavy depending on staffing and operations. These things aren’t specific to AMR, that’s our industry in general.

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AMR Response
1mo
Thank you for the 5‑star review! We’re glad to hear you’ve found strong growth opportunities, supportive coworkers, and room to develop. We also recognize the challenges that come with the demands of EMS, and we appreciate your commitment through it all. Your advice on continued investment and open communication is valued and will be shared.
3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a good workforce here with employees who are well united on issues a strong sense that the company is actually pushing toward a positive future in terms of operations. Ambulance fleet seems to be getting good upgrades and call volume (in most areas) is manageable. There is also a good amount of OT available with bonuses/incentives available. Matching 401k is nice and health benefits are very reasonable.

Cons

For being such a large operation, the pay rate seems to be lacking as of right now. Most employees with adult responsibilities are having to rely heavily on overtime/incentives just to have a semi-comfortable lifestyle outside of work. Uniforms definitely need improvements and training for new EMTs seems a bit lackluster. The morale can be low at times also due to the company being write-up happy (for lack of a better term). Lack of 24 hour units and proper posting locations makes for a somewhat harsh work day as well.

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