Grateful for experience, could do without the rest. - Dispatcher AMR Employee Review

2.0
Nov 21, 2019
Recommend
CEO approval
Business Outlook

Pros

I’m very grateful for the experience. Yes, you can dispatch elsewhere but you get a lot of everything. From 911 calls in multiple counties, to inter-facility transfers where you learn nurses and coordinators by name. You bond with the people that have the same level of understanding, I come here everyday, because I genuinely enjoy helping people.

Cons

Unfortunately, there are far too many people with the “Dispatcher Disgruntle”. You cannot possible work rotating twelve hour shifts with people who’s idea of moral is seeing who has a worse home life. Management does not communicate with employees, trainers, or shift leads. I quickly noticed that instead of “changing” things for the greater good, it became whatever the newest supervisor’s idea of what is best looks like.

Explore other reviews about AMR

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Work/Life Balance, Potential for growth

Cons

24 hour operation. Shifting priorities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

AMR San Mateo is making huge strides in changing the Old Boy culture of EMS. The operation is collaborative, cares for its employees, and acts with accountability.

Cons

Although it's much better than it was, AMR San Mateo still deals with staffing issues, primarily for medics, and forced mandation is still in play.

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AMR Response
1d
Thanks so much for the 5-star review—we appreciate you sharing your experience and long-term perspective, and it’s great to hear the positive impact of recent changes in culture and leadership. We also value your feedback on staffing and scheduling, and we’ll share your comments with leadership in the spirit of continuous improvement.
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