Front Office Team member -Ibis - Front Office Team Member Accor Employee Review

1.0
Feb 6, 2015
Recommend
CEO approval
Business Outlook

Pros

No experience is needed to get the position, which is good if you are planning to start your career in hospitality. Flexible hours that can fit around your other arrangements.

Cons

I have been working for the company for 2 years and what looked like a great opportunity at the beginning was a big disappointment. There is absolutely no consideration of staff safety. You will often be left alone with a full hotel of guests that are aggressive and abusive. There is no training, duty managers or security provided, and managers do not want to hear about the issues as their main priority is cutting costs. Managers often violates health and safety or working hours regulations in order to meet the targets.

Explore other reviews about Accor

5.0
Apr 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Dear Hiring Manager, I am writing to express my interest in the [*FoodandBeverageoperationsManager*]. With over 25 years in the luxury hospitality sector, I understand the importance of enhancing guest satisfaction while maintaining brand standards. Your commitment to unparalleled guest experiences aligns closely with my own ethos of driving team excellence. At the Petra Marriott Hotel, I increased banquet revenue by 25% through strategic upselling and forming lucrative event partnerships. This accomplishment was not just the result of revenue-driven techniques but also by implementing rigorous employee training programs aimed at refining service standards and enhancing guest experiences. By fostering a culture of continual improvement, I was able to improve guest satisfaction scores by 15%, a testament to my ability to align team actions with company vision. These strategic initiatives were complemented by cost reduction strategies, which saw a 30% decrease in supply expenditure through renegotiated vendor contracts, emphasizing fiscal responsibility combined with operational excellence. I look forward to the opportunity to discuss how my experience and strategic vision can contribute to furthering your objectives. Thank you for considering my application. I am eager to talk with you about how we can work together to continue elevating guest satisfaction and operational outcomes. Sincerely, Thaer Hilalat

Cons

Experience FB at event,budget, planning

1
avatar
Accor Response
1y
Your positive review as a Heartist means a lot to us - thank you for sharing your experience! As always, together, we continue to nurture an environment that supports your well-being and growth. It's great having you on this journey! Kind regards, Accor Talent & Culture
3.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Absolute trust in your work, great leaders

Cons

Sales and Mkt department difficult to comunicate

avatar
Accor Response
7mo
Thank you for taking the time to review your experience as a Heartist. Your perspectives are valuable to us as we enhance the Heartist experience. Please trust that this will be passed along to the appropriate teams. Best regards, Accor People & Culture
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