Let me be frank. This is NOT a good company to work for. I have been a top producer for quite some time now and will be leaving the company soon. In the last few weeks alone I have watched many of my coworkers get unceremoniously fired- the high turnover will be touched on in a bit, but there are several things I’d like to bring to light for anyone researching this company.
The first thing worth mentioning is the blatant culture of nepotism. A lot of high-level positions have been brought up because they are either married to or related to executives. There have even been needless positions created simply to hire relatives/spouses as managers, and have them get paid more for doing a fraction of the hard work that the AE’s do; they are nice enough people, but no one is quite sure what purpose they serve the company, management even jokes about this behind the executives backs when they think no one is listening. Unlike the regular employees without the connections, they can underperform and make mistakes an unlimited number of times without having to worry about them being broadcasted to the rest of the company or being let go. It would be laughable how overt the nepotism is if there weren’t dozens of regular underpaid employees working under intense pressure and given various excuses every couple of months as to why they won’t see the full amount of their earnings, much less be promoted.
The second thing to note here is the toxic culture present in the sales department. Management has no problem stomping around the office, singling out employees and publicly humiliating them in front of the entire office on any given day. Anyone who questions something or has a differing opinion on anything won’t just be silenced, they will be slammed, once again for the entire office to see to make an example of anyone who dares to question any process. I got as far as I did by playing nice with management and keeping a smile on my face, even though in reality I was and am not happy as are most of the employees who work the phones.
Then there are the numerous other red flags that pop up when you are too deep into the job to make another decision. The turnover rate is very bad, and the company has taken steps to downplay this as to not dishearten and demoralize the office any further. For example, there used to be “Employee Departure Notices” emailed out to every employee that no longer get sent because they are such a frequent occurrence. Over three quarters of the people hired in the last year alone are now gone and that number is only going to get higher before New Year’s. There are numerous reasons for this, but the most common is newer agents are expected to perform and produce on the same level as experienced agents like myself, despite not having anywhere near as much licenses for states. I can’t tell you how many times frustrated new agents came up to me to complain about this, and truth be told, I had no idea what to tell them. I didn’t start off hot, but I eventually got a rhythm going after a while; unfortunately, many of my coworkers(and I do mean MANY) were not so lucky. Management dishes out blame and ridicule to undeserving employees whenever things go wrong and makes cuts per request of the executives. Periodically management throws fits of rage directed at certain teams whenever things go wrong. As mentioned in prior reviews, new processes are implemented without being tested and employees are reprimanded when they break a “new rule” despite being unaware of them to begin with. This speaks to the lack of proper communication coming from the high levels of the company, which rather than fix, they choose to downplay. And finally worth mentioning is the absolute lack of cash flow AE’s must deal with, as well as a sub-par, basic at best benefits package. Not only is the base salary poor(around 24k after taxes), the executives have thrown up numerous dubious metrics as well as an outrageous upline reminiscent of MLM’s that prevent AE’s from seeing their full commissions, which themselves only get paid out after several months and only if a high amount of premium for the month gets paid out. If, say, on the month before the waiting period ends two large cases of yours decide to cancel pulling you under that amount of premium paid, you will not see a dime of that commission, even if you exceeded the sales metrics. It happens to everyone, but not everyone bounces back. All in all, this is the definition of a high-risk, low reward dead end job.
