All phones all day - Csr1 Achieve Employee Review

3.0
Apr 16, 2019
Recommend
CEO approval
Business Outlook

Pros

They have a beautiful facility and campus to work at, they pay on time and you can line up good benefits

Cons

Everything is timed to the minute, even if you have a "scheduled" rest room break, they offer to let people go early when call volume is down and the ones who need hours have nonstop calls for rest of day

Explore other reviews about Achieve

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

You guys are a great company. Thank you for having me.

Cons

no complaints at all. you guys are great.

3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- The people are generally very kind and collaborative broadly. - I believe the company is genuine in its mission to only earn profits by helping everyday Americans move forward on the path to a better financial future. - The company at large and some of its leaders aren't afraid to try things and then pivot if they don't work to try something else, instead of doubling down over pride or ego or stubbornness.

Cons

- There's a lack of clear and strategic leadership that leaves job ambiguity, which places the employee at a disadvantage with performance measurement, which is how they award quarterly bonuses. Without clear SMART goals, it becomes a game of bring me a rock, but not that rock. - Towards the end, they were implementing a start-up entrepreneurial mindset style that was leaning away from valuing work/life balance and getting more demanding and desperate in attempts to meet metrics.

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Achieve Response
1mo
Thank you for taking the time to share your thoughts. We value all feedback, and we’ll carefully review the areas you mentioned as we work to always GET BETTER by improving the experience for all employees.
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