A most rewarding experience - Telemarketing Activant Solutions (California) Employee Review

I spent 17 years with Triad/Activant so I would rate my experience as overall very good. Opportunities were always present to move within the company. I held several positions in my time there and enjoyed most. Many wonderful co-workers.

Base sales compensation not the best. some of the senior management was firmly established which sometimes led to a business as usual approach.

My division has a very loyal employee group from the sole proprietorship days that work very well together despite the lacking talents of the "new" corporate executive management team. We pride ourselves on maintaining the highest customer satisafaction producing an extremely loyal customer base ready and willing to provide prospect referrals. Even with the uncertainity of the next management move which most certainly includes additional RIF potential we still continuing to drive performance both in technology and support arenas.

Executive management has been unable to produce a focused, market-driven business plan based on the independent division strengths and weaknesses. Given the contraction of the current wholesale industry segment the ability of a company to work with their client base is imperative. This fact seems to be lost on those responsible for making or breaking this company. Seemingly arbitrary hirings increasing the executive salary load while reducing the "working" population with little regard as to the full impact these lost employees might actually have on the efficiency and effectiveness of the entire workgroup has made it difficult to remain.