Pros
Always improving the process. Moving back in the right direction!!! If you want to be part of something special and see growth in a company this is the place to be. Your coworkers are your family. HR programs are fun and healthy.
Cons
Trigger happy to finger point blame. Supervisors should be able to do all aspects of the job types they manage at any given time. Short staffing departments and then the plan to cross train can't be done at the same time. Man up and tell the end customer what they need to do different to get the job to not be a set up for failure . Figure out the overage set it in stone and get it accross the board for the whole company. Dont ask for ideas or suggestions and then not be willing to listen. Then use that idea or suggestion as your own 3 months later.