They wanted us to be more peppy and cheerful, but when I did it the manager would ask me why am I being loud. But when I was quiet they would assume something is wrong with me and talk behind my back about how they think I don’t want to be there. I just have to ask why is it considered loud when I follow the standards.. these were managers talking about this (store manager & district manager). You would think if there was an actual issue with my customer service performance a customer would complain about me or the manager would politely ask me if I’m doing okay instead of talking behind my back and making assumptions. It makes me wonder why was I singled out amongst the entire team? It came off as micro aggressive and offensive as a poc.
