Terrible working conditions - Night Shift Customer Assistant Applegreen Employee Review

1.0
Aug 15, 2020
Recommend
CEO approval
Business Outlook

Pros

The team on-site was great, manager was clearly trying her best working over time to help fill gaps etc. I have not one bad thing to say about the staff I actually worked with, and in fact, they were probably the reason I lasted as long there as I did.

Cons

Horrendous working conditions. I was working night shift in the autumn/winter as it was getting notably cold. There were holes in the roof and floor that never got patched up, and we were told by upper management that we "weren't allowed to open the heating" until we got figures up. This persisted until shortly before christmas when they finally relented and let us open heating to a set, still pretty cold temperature. Before that time though, I was coming into work wearing thermal gear and freezing throughout the night. Add this up with dealing constantly with problematic customers, multiple death threats and getting assaulted at one point, and it was clear I didn't want to spend another day working there.

Explore other reviews about Applegreen

5.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

good culture, great team collaboration

Cons

limit career progression and long working hours

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

There are Absolutely no pros to the job

Cons

You will be miss treated by upper management who while is expected to be held by the same standards you are willing never actually uphold those standards for themselves while simultaneously being abused by the employees who are your direct reports because this company gives basic employees several protection against disciplinary actions making it very difficult to correct poor behavior and remove underperforming employees. You will be undercompensated for all of your work and be expected to work yourself to death all to line the pockets of the people above you who have absolutely no idea how to truly run a customer service business where the focus is the customers and the people that brake care of them

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