Free lunch and bonuses, but weak front desk service - Sales Manager Atrium Hospitality Employee Review

Culture, associates come first with their SPIRIT Program which drives the culture. Provide the right tools to do your job, flexible on days/time working, pay is equal or better than competitors, benefits very good, exceptional Leadership in the AH Corp office and the Vice president of Operations (VPO) who support their respective hotels, fabulous recognition and very easy to talk to, all the way to the top. Work/Life balance very important and support the positivity of AH Culture.

I found none in the 4 years I worked with them at appx 12-14 hotels across every VPO region. Format not allowing me to name all of the locations.

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue