Feb 17, 2023
Bitrise Response
3yThanks for the feedback, there is some constructive stuff in here that we can work with to improve. However, it is slightly disappointing that this wasn’t shared while you were still employed at Bitrise as we could have worked together on the solutions.
In order to address some of the points that you raised, I will start by saying that you are correct!! We don’t always get things right, this is aligned with our company philosophy to iterate, fail, rise, repeat . We realise that not everyone can get on board with this philosophy and we wish them success in their chosen path.
On the specific point about sales guarantee, we do offer what we call a “ramp” period to allow sales people to get to know the product and company. We honour this period where you receive 100% of target commission. The period of ramp can vary by role but the premise is the same, it gives the sales team time to concentrate on getting up to speed rather than being immediately accountable for a quota. Occasionally we also offer SPIFFS as additional incentives. It appears that we may have failed to communicate this clearly to you as there appears to be some confusion on your side around how our commission plan works. We will learn from this and improve our internal communications around commission plans.
We are proud to be a fully remote organisation and you are correct that some of our teams do use Co Working spaces for those teams that want to get together. Again it is disappointing that you did not raise your concern while working for Bitrise when we could have found a resolution together. Again we will learn from this feedback and see what improvements can be made.
I 100% agree with your feedback on our dedicated Solutions Engineering team, they do an amazing job for Bitrise and we are very lucky to have a long serving team in place who are truly aligned to Bitrise’s mission, vision and values.
It is always a shame when an experience ends in the way that this one has, Bitrise will learn from this experience and use your feedback to improve our approach. We hope that you are able to take the best from your time with Bitrise into your future roles.