Friendly work environment but no remote options - 1st Line Support Engineer Bytes Technology Group Employee Review

Great atmosphere and management. Love working with every one of my coworkers.

Can be exhausting with customer complaints, especially since most of them are complaints directed at other departments that are taken out on us.

Great colleagues with a lot of knowledge and very willing to help, company and team events a lot of fun

Significant changes were decided above us then imposed as non-negotiable, aka this is what's happening whether you like it or not, suck it up and move on. Pay is nowhere near reflective of the amount of work that needs putting in. My department only got yearly bonus due to an administrative error by a director, the FY26 bonus structure itself was worsened significantly. New systems have been spoken about for a long time but the rollout is forever delayed.