Pros
My direct manager, and our head of support are incredible. When the going gets tough - because it does - they are right there with us. They aren’t asking anything of us they are not doing themselves.
Cons
There has been new executive leadership brought in who, frankly, doesn’t understand what we do. It appears that to them it is all about how many tickets we can close, not about the care we give our customers. Our support is not one size fits all - our product is too wide and deep for that. It’s getting exhausting. Also, pay is absolutely not in line with market.