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CSAT Solutions

Engaged Employer

CSAT Solutions

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Employee Review

  1. 2.0
    Current Employee, less than 1 year

    Stressful with High Turnover

    May 29, 2021 - Whole Unit Technician in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Opportunity for overtime. Looks good on resume. You will learn how to disassemble& repair laptops.

    Cons

    Medical insurance expensive and lackluster. Very incompetent management & executives. High workload, low pay, and pitiful management from the top down. Consistent scapegoating between 3rd-shift and day shift. Feels like lower-management has to beg to get even the most basic, business essential request fulfilled. Trainer described company as "Old-mans yacht money", veteran technician views CSAT as "a cesspool".

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    CSAT Solutions Response

    Account Manager

    Hi there, thank you for your feedback. Here at CSAT, we welcome your honest review and are glad that you took the time to do so. We are sorry that you did not have an excellent experience. If you would like to discuss this further, please reach out to us directly at https://csat.com/contact/ - CSAT Leadership Team

  1. 5.0
    Current Employee, less than 1 year

    Outstanding place to work!

    Jul 26, 2022 - Anonymous Employee in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Small company feel with lots of growth.

    Cons

    None so far. Management is friendly. Tenured staff; some at 30 years with the company.

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    CSAT Solutions Response

    Account Manager

    Thank you for your positive review of CSAT Solutions! We are so thrilled you are happy with your experience working here, and you are a valuable member of the team/contributor to the team. -CSAT Leadership Team

  2. 2.0
    Current Employee

    Good job, dishonest training

    Aug 1, 2022 - Computer Repair Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Laptops generally get repaired quickly and correctly.

    Cons

    Training provided lacked any introductory walk through of trouble shooting and repair of the laptop model classes we worked on. The trainers also did not mention the online service manuals, which have pictures and step-by-step instructions. I was left on my own to even find out how to get laptops to work on from receiving. The other major problem is CSAT's operations support software. It's lack of integration and incompetence in simple tasks like form and field propagation and publically available laptop identifier based lookup caused considerable waste of time and allowed many mistakes. I'm aware that there is a digital forensic audit trail that will prove or disprove these statements.

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    CSAT Solutions Response

    Account Manager

    Thank you for feedback. Here at CSAT, we welcome your honest review and are glad that you took the time to do so. We are sorry that you did not have an excellent experience. If you would like to discuss this further, please reach out to us directly at https://csat.com/contact/

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