Pros
This is an amazing company to work for. Management is fantastic. They are very knowledgeable and polite. Everyone is treated equally. The clients we manage are also wonderful. Yes sometimes you may have a bad apple here and there but one thing I can say is the pros outweigh the cons big time! The pay is better than almost 90% of other travel agencies. I feel like this by far has been the best job ever. You have time to work with your clients. There is never over 10 calls holding which is impressive. They give you an hour lunch along with paid breaks. Benefits are great and doesn't drain your paycheck. I also work from home and internet and phone is paid for... does not get any better
Cons
If you don't know how to be positive and polite this place is not for you. IF you don't know how to follow the policy on behalf of the company and the client you are out the door! I mean I Would nt blame them. In my opinion, to be the best company you have to have the best employees.