A lot of good, a lot of bad - Technical Account Manager Rippling Employee Review

good team, very knowledgeable, lots of ownership

strange criteria for evaluating employees using AI, managers seems like they don't agree with how it should be done

Experience at a fast pace start-up, always learning something new, unlimited PTO (which is necessary).

Raised our monthly quota metrics by 20k 5 days into the month with the premise of AI boom. No actual data of how AI product sells prior to quota strategy adjustment - comically disrespectful. Unrealistic work standards - supporting books of business with 500+ accounts, highly re-active role, often abusive experiences externally, as well as internally. Everyone is so over capacity it's a name game and finger point on who created X issue, more energy / time spent on individuals avoiding accountability / responsibility - truly exhausting. Not to mention, you are completely overwhelmed with notifications - +100 slack dms daily, escalation emails, support tickets. There is no capacity to give clients the attention that is required, creates an endless feedback loop. Burnout is the #1 issue, and has been communicated and acknowledged for over a year, no changes have been set in place.