If I could give them a 0 I would - Account Executive Passport Employee Review

Collaborative people first organization that’s making real change in the market

Complex processes and multiple steps for documentation

I've worked with high-growth tech companies for the past 10 years and Passport is by far the best of the best, comprised of uber-smart, diligent all stars across all teams, from top to bottom. After reading the recent one star review from Nov. 18th (we know who you are) circulating and felt it only fair to share a perspective from someone who has actually thrived in the environment that the new leadership at Passport has built over the last couple of years. Many of the claims in that review reflect a mindset from the old lifestyle business era from a low performer that former management turned a blind eye to if not encouraged. The company is no longer run that way and some people who were used to low expectations and little accountability did not adapt and left with sour grapes while the rest of us continue to hustle and build this amazing rocket ship in the industry. On Honesty and Transparency The claim that leadership hides financials or misleads employees is a farce. Every month, leadership presents many of the same deck slides that are discussed at the Board level. Revenue, expenses, forecast, risks, and strategic priorities are all shown in detail to ensure alignment across all teams. There is no secret version of the truth floating around. This level of transparency is the exact opposite of what the reviewer described and has been one of the biggest changes since the previous leadership regime ended. We're about to crush our 2025 numbers and are looking for even bigger things in '26. Everyone currently with the company had a hand in this breakout year and have more than earned the year-end bonuses that are coming next month (with the exception of the Nov. 18th reviewer, who was relatively useless). On Leadership The idea that leadership does not exist here is inaccurate. What actually happened is that the mindset of automatic entitlement disappeared when accountability increased. Leaders today participate directly in problem solving. They own decisions and they communicate challenges openly. There is no finger-pointing, backstabbing or politicking. That is not always comfortable for those who preferred the older lifestyle business approach where expectations were lower and performance was not closely evaluated. On Culture The reviewer mentioned a culture that supposedly disappeared. What really disappeared was the acceptance of mediocrity. The current culture has been rebuilt on strong work ethic, genuine collaboration, and an environment where people step in to help each other without fear of blame. When something goes wrong teams rally together instead of pointing fingers. This culture is why so many of us enjoy working here and why the company has advanced in ways that were not possible under the former management that was, at best, out of touch and, at worst, grossly incompetent and dysfunctional. We have problems. Things break. But when it's time to come together and reverse engineer what went wrong and determine the best path forward to solve the problem, there is a genuine collaborative environment where egos are left at the door and we come together as a team. It's hard to build culture at any company; it's even harder to re-build culture. This management team has done just that, and I love going to work every day because I know that whatever challenges lie ahead, I will be supported at all levels throughout the company. To Candidates Reading Reviews Understand that not every negative review reflects the current reality. Some are written by individuals who struggled when the bar for performance was raised and the lifestyle business mentality was replaced with a focus on execution, accountability, and transparency. Indeed, Glassdoor is generally a place where low performers go to air their grievances because they aren't willing to address their own failures as an employee. For those who want to do meaningful work with people who support one another and who value honesty, Passport has been a rewarding place to grow a career. These have been the most rewarding, fulfilling years of my professional career and that is not an understatement.

People like the Nov. 18th reviewer need to be shown the door sooner. Fortunately, the vast majority of the dead weight from the prior regime is gone but when someone isn't a fit they need to be managed out of the company.