2y
Hello,
Thank you for your candid feedback. Your detailed observations help us address areas where we can do better.
First, we would like to acknowledge the concerns raised about the decision-making process within our leadership team. We understand that process changes, pricing, and contract clauses can impact our team’s performance and client relationships. We commit to improving transparency and communication to ensure all team members are well-informed and equipped to handle these changes effectively.
About the format and engagement in our all-hands meetings, we want you to know that we recognise the importance of these sessions for team alignment and communication. We’re taking steps to enhance the structure and participation in these meetings, ensuring they are valuable and engaging for everyone involved.
We’re sorry to hear that you felt there were no opportunities for career progression. We’re reviewing our current approach to ensure that it aligns with the aspirations and potential of our team members.
The feedback on our market positioning and product offerings is precious. We understand that a misalignment in market fit can create challenges for our sales team. We’re re-evaluating our market strategy and product development to better align with customer needs and competitive positioning. This includes thoroughly analysing our pricing strategy and feature set compared to SMB and enterprise competitors.
We also recognise the crucial role of our customer success team and regret that they have felt unduly blamed. We are committed to fostering a culture where every team member’s efforts are acknowledged and appreciated, and we will address any issues in this area.
As for the suggestion to bring in new management, we’re open to evaluating our leadership structure. We will make necessary changes to ensure we have the right people in the correct positions to lead us forward.
Your feedback about the performance of our U.S. team compared to our EU team is an interesting observation, and we will look into the practices and strategies that might be contributing to this difference.
We are dedicated to creating an environment where every team member feels heard, valued, and empowered to contribute to our success. Your feedback is a vital part of this process. We encourage you to contact our People Team if you’d like to discuss your experiences and suggestions in more detail.
Thank you again for your honesty!
Best regards,
People Team
