Pros
-Flexible work schedule and good work/life balance -Remote in US
Cons
Overall, the biggest issue at Contractbook is an ELT team that is inexperienced, dishonest with employees, and dismissive of any ideas but their own. Most of the company's issues boil down to a complete lack of transparency across the organization, a lack of respect for employees' opinions or feedback, and incompetence on how to operate a business. One thing that Contractbook does well is hire good people. These talents are wasted by constant inaction and indecision, and by refusing to allow employees' voices to be heard. During my time at Contractbook, I witnessed and experienced countless incidents where decisions were made in a vacuum, with no regard for how they impacted employees or the business overall. This list is certainly not comprehensive because it would be impossible to remember every single thing, but here are ones worthy of note: -changing pricing and packaging with no explanation to the team and contracts that went out without explanation to prospects, causing 5-6 deals to be lost as a result -product refusing to address feedback that was constant from prospects, customers, and customer-facing teams -pricing tiers that put Contractbook at a point where we could not compete with cheaper e-signature solutions and a product that cannot compete with proper CLM platforms -cutting marketing budget, specifically in the US market, which left the team with 1/15th of the pipeline needed to achieve numbers -eliminating events as a brand-building initiative -refusing to backfill roles on the US team to allow for continued growth in the market -halting team meet-ups and allowing for zero in-person collaboration for the US team -constant delays and errors in commission payments -missing payroll payments to US team -refusal to honor commissions and incentives earned by employees (on both the sales and CS teams) -setting unattainable and unachievable quotas for sales org -engagement surveys with no addressing of issues, results, or plans for improvements -countless rounds of layoffs and RIFs due to inefficient operations No one at the executive level at Contractbook cares about the well-being or professional development of employees. It is clear that several reviews were pushed out by the organization in Feb 2024, which is yet another attempt by Contractbook to cover up poor business operations and silence the voices of its employees.
