Call Center Caution - Patient Access Representative Corewell Health Employee Review

Good Night differential Bonuses often

No day shift openings Lot of new grads

Great Patient Care, Technology, and open to new ideas & approaches. Primary Care should be studied for the approach to culture in the workplace

Culture is pushed but not followed. Not assuming positive intent, creating a hostile work environment. Feeling vs facts. Which includes, in the clinic and in administration. Evaluations / Performance feedback; are based on perception vs quantifiable metrics. Team members are made aware of improvements during the yearly review. If a provider is not meeting expectations or not meeting clinical standards it maybe addressed, without follow up or not addressed until there is a rear miss or patient harm Career opportunities are not based on performance it is based on popularity. In the event an internal candidate is not selected for a role; there isn't communication on how to move forward in their career aspirations; a thanks but no thank email is sent. Years of service and exceeding expectations doesn't resonate as a positive attribute.